Service Manager

Houston TX Full-Time Commercial & Residential Services

We are partnering with one of the fastest-growing Mechanical Electrical and Plumbing (MEP) services platforms in the country to identify an experienced Service Manager to lead plumbing service operations throughout Houston and the surrounding communities.

This is an exciting opportunity to join a well-established service organization backed by a rapidly expanding national platform offering the resources and growth potential of a larger company while maintaining the relationships culture and customer-first mindset of a local business.

With an exceptional leadership team a people-first culture and significant growth opportunities ahead were looking for a hands-on leader who knows how to develop technicians strengthen service operations and deliver an outstanding customer experience.

• Oversee daily plumbing service operations across the Greater Houston market supporting both commercial and residential customers.

• Lead coach and develop a team of service technicians dispatchers and service coordinators.

• Manage technician scheduling dispatch operations workforce utilization and service response times.

• Monitor service department performance including revenue profitability labor efficiency customer satisfaction and operational KPIs.

• Partner with leadership to establish growth strategies improve service delivery and expand market presence.

• Provide technical guidance and operational support to field technicians ensuring quality workmanship and adherence to safety standards.

• Oversee service estimates work orders pricing invoicing and job profitability.

• Manage customer escalations and build lasting relationships with commercial and residential clients.

• Ensure compliance with applicable plumbing codes licensing requirements safety regulations and company standards.

• Identify opportunities to streamline processes improve technician productivity and strengthen overall service performance.

• Support recruiting onboarding training and retention of field service personnel.

• Collaborate with other operational leaders to support the organizations continued growth.

• Proven experience leading field service operations within plumbing HVAC mechanical services or a related skilled-trades environment.

• Strong understanding of service dispatch technician scheduling customer service and field operations.

• Demonstrated ability to lead teams develop employees and hold teams accountable for performance.

• Experience managing departmental budgets revenue targets profitability and operational metrics.

• Strong communication organizational and problem-solving skills.

• Ability to balance strategic leadership with hands-on operational involvement.

• Familiarity with the Greater Houston market and the demands of supporting a broad service territory.

Highly Preferred

• Licensed plumbing background particularly a Texas Journeyman or Responsible Master Plumber license.

• Experience managing commercial and residential plumbing service operations.

• Previous experience as a Plumbing Service Manager Plumbing Operations Manager Field Service Manager or Service Department Manager.

• Working knowledge of plumbing systems service diagnostics repairs installations and applicable codes.

• Experience with field service management software scheduling platforms and performance reporting.

• Proven success growing a service department improving profitability or expanding a technician team.

• Exceptional Growth Potential: Join one of the countrys fastest-growing MEP platforms with opportunities to grow alongside the organization.

• Outstanding Leadership: Work with an experienced supportive leadership team that values collaboration accountability and developing its people.

• Strong Company Culture: Be part of an organization where employees are valued teamwork matters and leadership is invested in long-term success.

• Meaningful Operational Impact: Take ownership of a key service territory with the ability to influence performance team development and customer satisfaction.

• Commercial & Residential Diversity: Lead a service portfolio serving a broad customer base across Greater Houston.

• Resources for Success: Benefit from the operational support and resources of an expanding national organization.

Youre a natural leader who understands that successful service operations are built on strong teams responsive customer service operational discipline and accountability.

You know how to earn the respect of field technicians navigate competing priorities and keep service operations running efficiently. Youre equally comfortable coaching an employee resolving a customer concern reviewing department performance or collaborating with executive leadership on growth initiatives.

Most importantly youre excited about joining an organization where your leadership can make a meaningful impact today while creating opportunities for tomorrow.

If youre an experienced Plumbing Service Manager or skilled-trades service operations leader ready for your next growth opportunity wed welcome a conversation.

Apply today to explore this Houston-area leadership opportunity!