Service Manager Cortland Covington Ridge

At Cortland we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector our focus on performance innovation and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources autonomy and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As the Service Manager you are responsible for leading the maintenance team and ensuring the physical integrity safety and overall functionality of a multimilliondollar multifamily community. You oversee all maintenance operations guide preventative programs manage workflow and staffing and ensure timely highquality service that supports resident satisfaction and asset preservation. This role combines strong technical expertise with leadership organization and exceptional customer service.

Maintenance Leadership & Technical Expertise

• Diagnose and resolve complex maintenance issues across electrical plumbing HVAC appliance structural lighting and security systems.
• Ensure the community operates efficiently by proactively identifying areas needing repair or improvement.
• Guide the team in anticipating and preventing resident issues through consistent upkeep and early problem detection.
• Serve as the primary point of contact for creating a safe reliable and worryfree living environment.

Team Management & Performance Oversight

• Support a team of maintenance technicians ensuring timely highquality completion of routine maintenance and repairs.
• Provide training guidance and mentorship encouraging adherence to safety protocols and company standards.
• Assign and prioritize daily tasks inspect completed work and step into complete handson repairs when necessary.
• Promote a strong safety culture with continuous attention to hazards preventative actions and compliance.
• Help manage the on-call rotation and provide support during emergency situations.

Organization Budget & Vendor Coordination

• Oversee service request management preventive maintenance schedules and maintenance records.
• Track manage and allocate the maintenance budget ensuring efficient use of resources.
• Maintain supply and parts inventory to support timely completion of work orders.
• Coordinate with outside vendors ensuring timely quality service and adherence to scope and budget.

The Team Leader

• Fearlessly lead a team of technicians as they perform routine preventive maintenance and make timely high-quality repairs
• Share your wisdom and insights with the team prioritize their tasks make sure they follow protocol and motivate them to go above and beyond the call of duty
• Oversee and inspect your teams work and sometimes perform the tasks yourself
• Make sure your team is constantly on the lookout for areas of concern using our safety first motto

The Organizer

• Keep track of a crazy number of details without feeling like your head might explode
• Act as the gatekeeper of maintenance information tracking and assigning everything from resident service requests to preventive maintenance records
• Manage to keep the service vendors maintenance budget and supplies inventory on track

Qualifications

• 3-5 years of experience in maintenance including carpentry plumbing electrical and HVAC; Multifamily experience preferred.
• High school diploma or equivalent required; technical training or college coursework preferred.
• Leadership skills with the ability to train mentor and manage a maintenance team.
• Universal EPA and CPO certifications are required.
• Valid Class E drivers license.
• Knowledge of applicable laws and regulations including EPA OSHA ADA and Fair Housing.
• Ability to read and interpret maintenance instructions technical manuals and equipment documentation.
• Strong customerservice and communication skills.
• Ability to work evenings weekends and participate in oncall rotations as needed.
• Physical ability to perform maintenance tasks including lifting climbing and working indoors/outdoors.

About Cortland

Founded in 2005 Cortland is an international vertically integrated multifamily real estate investment development and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US Cortland combines in-house design construction and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose performance and people.

Cortland is an equal opportunity employer and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race color religion gender sexual orientation gender identity or expression national origin age disability protected veteran status genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website please email

Cortland is a drug-free workplace.

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