Service Manager

Must be in the Chicago IL area to be considered for this role.

Join the industry leading Smart Care Equipment Solutions team as a Service Manager in theChicagomarket. The Service Manager partners with theOperations Directormanaging the business within a district to achieve sales and profitability budgets. This individual focuses on workforce management; reviews service delivery metrics determines root causes of customer disputes addresses operating expense inefficiencies and supports Service Delivery Specialist development opportunities.

What You Will Do:

Manage daily work force flow scheduling issues vacation schedule and the emergency service schedule for weekends and evenings

Daily work with dispatchers on technician scheduling service efficiency schedule adherence and contracted service completion

Participate in New Technician on-boarding and implementing/executing a training plan

Coach and empower Technicians to own their results and provides the tools and resources to achieve them

Identifies the potential in an individual and aligns development activities to their abilities and talents

Manage technician performance through coaching and direction under the direction of the Operations Director

Review district performance withthe Operations Directormonthly to identify needed improvements to achieve sales and profitability budgets

Work with Parts Department on parts issues shipping and delivery.

Actively builds strong relationships with key stakeholders in the customers organization

Proactively works to manage customer relationships to effectively solve issues and demonstrate value

What is in it For You:

Utilize your managerial and leadership skills to support and lead a high-performing team

Develop your skills in leading a workforce

Become part of a field service support management team with advancement opportunities

Competitive salary and benefits

Access to best-in-class resources and technology

Position would be remote however in field with techs 2 to 3 days per week Travel required most of the technicians are in the Chicago area

Basic Qualifications:

Must meet one of the following:

Associate degree and two years people management experience.

A combination of Smart Care experience people management or education experience equivalent to a Bachelors Degree (1.5 years experience 1 year post-secondary education).

Must have the following:

Must be able to read and write in English

Immigration sponsorship not available for this role

Preferred Qualifications:

Commercial kitchen equipment repair hospitality/hotel restaurant or business service industry experience preferred.

Prior experience monitoring/assessing performance of yourself other individuals and organizations to make improvements or take corrective action.

Proven record of meeting customer needs quality service delivery meeting business objectives and the ability to lead a field service team.

Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.

About Smart Care Equipment Solutions:

Smart Care is a national repair and service provider for commercial foodservice refrigeration and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment stand-alone refrigeration specialty coffee and beverage complex rack refrigeration and HVAC.