Service Manager

SERVICE MANAGER

LOCATION: Amsterdam NY (Fully onsite)
SCHEDULE: MondayFriday 8:00 AM5:00 PM
SALARY: $100-130K

Some service departments need a manager.

Others need someone who can see the whole picture figure out where things are getting stuck and jump in to fix it.

Were looking for the second kind.

Our client is a growing manufacturer of specialized industrial equipment looking for a hands-on Service Manager to take ownership of a multifaceted service operation. This person will oversee field service parts and installation coordinationand needs to be comfortable stepping into any of those areas when a customer employee or job needs help.

This is not a stay in your lane kind of role. Its an opportunity for someone who understands how service parts installations engineering and operations all connect and enjoys making the entire operation work better.

WHAT YOULL BE DOING:
Lead and develop the service operation including field service parts and installation coordination
Oversee the Field Service Manager Parts Coordinator parts/shipping function and Installation Coordinator
Jump in to troubleshoot problems and keep jobs moving when issues cross departmental lines
Handle escalated customer issues and provide technical guidance when needed
Identify gaps between service parts installation engineering and operations and build better processes
Develop procedures performance metrics and accountability measures
Work alongside engineering and operations to solve technical and workflow issues
Support installations or parts needs when necessary to stay connected to the operation
Continually look for practical ways to improve the department and customer experience

WHAT WERE LOOKING FOR:
5 years of management/leadership experience
7 years in service operations technical service industrial equipment project management customer support management or a related environment
Strong technical aptitudemechanical hydraulic electrical or industrial equipment experience is valuable
Someone who can manage people while also understanding the equipment and service issues theyre dealing with
Experience building or improving processes and workflows
Comfortable handling customers including escalated or frustrated customers
ERP/CRM/service ticketing experience

WHO MIGHT FIT

Maybe you started as a field technician and worked your way into service or branch management.

Maybe youve managed a service operation for an industrial equipment company.

Maybe youre the person everyone calls when something goes wrongand youve developed the leadership background to go along with the technical knowledge.

The experience can vary. What matters is that you know how to lead people understand the technical side and make a complicated operation run better.

BENEFITS:
Medical dental and vision
Company-paid $50K life insurance
Company-paid long-term disability
401(k) with up to 4.5% company match
Annual performance bonus opportunity
Referral bonus

Nesco Resource offers a comprehensive benefits package for our associates which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical Vision Dental 401K and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.