Service Management Professional I

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Service Management - Professional I do at Fiserv

As a Service Management - Professional I you will support high-value merchants through a relationship-led service model focused on end-to-end issue ownership and proactive engagement. You will work across billing devices software funding risk chargebacks and retention-related needs while partnering with internal teams to resolve complex issues. Your work helps protect merchant value strengthen retention and improve the overall client experience.

What youll do:

• Manage merchant issues from initial intake through full resolution ensuring clear communication timely follow-up and documented outcomes
• Proactively engage merchants based on account health indicators service trends and growth opportunities to improve satisfaction and retention
• Investigate and resolve complex service issues across billing device software funding risk and chargeback-related processes
• Coordinate with cross-functional partners to remove barriers align on next steps and deliver a seamless merchant experience
• Use sound judgment within established authority levels to make service decisions that support merchant retention and value protection
• Identify root causes service gaps and recurring issues then recommend process improvements to reduce repeat contacts and improve resolution outcomes
• Maintain accurate case documentation account notes and follow-up actions in designated service management systems

Experience youll need to have:

• 3 years of experience in merchant services client support account management or service operations with responsibility for managing issues through resolution
• 3 years of experience working across multiple service domains such as billing payments devices software support funding risk chargebacks or retention
• 3 years of experience using customer relationship management systems case management tools and service documentation practices to track actions and outcomes
• Demonstrated ability to analyze account issues coordinate cross-functional resolution activities and communicate status decisions and next steps with clients and internal partners
• Bachelors degree in business communications operations or a related field or equivalent combination of education related experience and/or military experience

Experience that would be great to have:

• Experience supporting high-value or strategically important merchant relationships
• Knowledge of merchant health indicators retention practices and proactive outreach strategies
• Experience in payments financial technology or commerce-related service environments
• Experience identifying trends in service data and recommending operational improvements

How youll work: This role requires use of a computer and audio equipment.

Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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