Service Level Specialist

The Service Level Specialist will design maintain and report on Service Level Agreements (SLAs) to meet customer commitments. This person will track performance and recommend service delivery improvements. This person will establish and monitor SLAs working with stakeholders to define appropriate service levels. This person will develop and implement SLA measurement and reporting processes. This person will regularly analyze SLA performance data identifying trends and areas for improvement. This person will work with technical teams to address service level breaches and implement corrective actions. This person will conduct regular service reviews with customers presenting SLA performance and discussing any issues or concerns. This person will develop and maintain service improvement plans based on SLA performance and customer feedback. This person will collaborate with the service catalog manager to ensure SLAs are accurately reflected in the service catalog. This person will stay informed about industry standards and best practices in service level management.

• SECRET Security Clearance Required
• We are actively seeking multiple levels:
• Junior: 0 - 3 years of experience Bachelors Degree
• Journeyman: 4 - 7 years of experience Bachelors Degree
• Senior: 8 years of experience Bachelors Degree
• Good communication skills self-starter mindset.
• Professional proficiency in English is required.
• Demonstrated proficiency in using all Microsoft Office applications.
• Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.

Work Environment:

• Moderate noise ( office with computersphoneand printers) and /or occasional Loud noise (airfield large equipment).

• Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

• While performing the responsibilities of the job the employeeis required tosit stand talk andhear.

• Employee isoften required to sit and use their hands and fingers tooperatea computer.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

• Up to 10%/ Occasionaltravel.

Avalore will provide reasonable accommodations to applicants who are unable toutilizeour online application system due to a disability. Please send your request

Avalore is an Equal Opportunity Employer - Wenot discriminatebased on age race national or ethnic origin genderveteransstatus disability sexual orientation gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.

Eligibility requirements apply.

• Employer Contributions to Health Care Plan (Medical Dental & Vision)
• Retirement Plan (401k IRA) with a generous matching program
• Life Insurance (Basic Voluntary & AD&D)
• Paid Time Off (Vacation Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Employee Assistance Program
• Salary at Avalore is determined by various factors including but not limited to location the individuals particular combinaition of education knowledge skills competencies and experience as well as contract-specific affordability and organizational requirements.
• Salary estimates for this job range from $67000 - $117000.

Required Experience:

IC