Service Excellence Coach

Cooper Norcross Health formerly Cooper University Health Care is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden New Jersey Cooper Norcross Health has revenues of more than $3 billion and an A credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14000 team members including more than 2200 nurses more than 1200 employed physicians representing 95 specialties and subspecialties and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals its 663-bed flagship Cooper Norcross University Hospital in Camden its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House Childrens Hospital at Cooper Norcross Health in Camden and The Recovery Village Cherry Hill at Cooper a substance abuse rehabilitation and inpatient treatment facility in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Reports Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers seven urgent care centers a wound care center and more than 130 physician physical therapy and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health a not-for-profit health system was named one of Americas Best Large Employers for 2026 by Forbes ranking among the top 200 in the nation. Visit to learn more.

• 3-5 years experience required.

• High School Diploma.
• Associates Degree Preferred.

• CXP Certification Preferred.
• Green Belt Certification or Above Preferred.