Service Event Planner

Introduction to the Job

ASML develops technology that enables the semiconductor industry to produce smaller faster and more energy-efficient microchips. As a Service Event Planner you will help ensure critical service parts are available when customers need them.

You will coordinate service-event requirements material availability and planning timelines for customers across North America. Your work will support reliable equipment performance successful maintenance activities and a positive customer experience.

Role and Responsibilities

The Service Event Planner manages service events from initial planning through completion. You will collaborate with service engineering logistics inventory and customer-facing teams to identify risks and keep events on schedule.

In this role you will:

• Create maintain and close service events using demand-planning and service-planning systems.

• Partner with field service teams to confirm work scope replacement parts and required delivery dates are aligned with actual customer need and execution timeline.

• Review schedules material availability and event status to maintain accurate and realistic planning dates.

• Identify parts shortages and readiness risks then communicate priorities and recommended actions to stakeholders.

• Coordinate material requirements for new products equipment improvements and implementation activities.

• Evaluate available and excess inventory to reduce waste and support upcoming customer service events.

• Review completed events to identify lessons related to material usage cost quality and planning accuracy.

• Support spares demand planning in Cymers D&S process for the IBO organization.

Education and Experience

As a Service Event Planner you will need the following education and experience:

• A bachelors degree in engineering business supply chain management operations logistics or a related field.

• Three or more years of relevant experience for Job Grade 7 or five or more years of relevant experience for Job Grade 8 in service planning demand planning forecasting inventory planning production planning logistics or field service support.

• Experience coordinating complex material requirements across cross-functional teams.

• Experience using enterprise resource planning demand-planning or supply chain systems such as Oracle Demantra.

• Experience analyzing planning data identifying operational risks and communicating recommendations to stakeholders.

• Experience supporting semiconductor equipment manufacturing or another complex technical environment is beneficial.

Skills

Working at the cutting edge of tech youll always have new challenges and new problems to solve and working together is the only way to do that. You wont work in a silo. Instead youll be part of a creative dynamic work environment where youll collaborate with supportive colleagues. There is always space for creative and unique points of view. Youll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job youll need the following skills:

• Collaborate effectively across service engineering planning logistics and customer-facing teams.

• Analyze planning information and translate findings into clear practical actions.

• Ability to analyze and contribute to spares forecast and demand planning activities.

• Communicate risks priorities and recommendations clearly to varied audiences.

• Manage competing priorities while maintaining accuracy and attention to detail.

• Work independently when inputs schedules or customer requirements are changing.

• Challenge existing processes and recommend practical data-informed improvements.

• Build trusting relationships by acting with integrity and considering different perspectives.

• Take ownership of customer needs material readiness and planning commitments.

• Support colleagues by sharing knowledge and contributing to team problem-solving.

A successful Service Event Planner challenges existing approaches collaborates across organizational boundaries and cares about customers colleagues and responsible resource use.

Other Information

• Other duties as assigned

• Job description subject to change at any time

• This position may be located at a Cymer office in San Diego CA; Phoenix AZ; Austin TX; or Hillsboro OR.

The current base annual salary range for this role is currently:

Pay scales are determined by role level location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate including but not limited to job-related skills relevant education and experience certifications abilities of the candidate and pay relative to other team members.

The Company offers employees and their families medical dental vision and basic life insurance. Employees are able to participate in the Companys 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information please contact the Recruiter or click on this link Compensation & Benefits in the US.

All new ASML jobs have a minimum application deadline of 10 days.

This position requires access to controlled technology as defined in the United States Export Administration Regulations (15 C.F.R. 730 et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee pre-selection process please send an email to to initiate the companys reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.