Service Engineer

POSITION SUMMARY:

The Service Engineer is an intermediate role focused on troubleshooting repair and maintenance of laboratory instrumentation and robotics (such as liquid handlers and analytical instruments). This engineer has more independence than a service engineer 1 and is expected to have a good troubleshooting foundation and understanding of most instruments used in the lab and can address service events of medium complexity independently and of high complexity with some guidance.

The shift timings for this position are Tues - SAT 2:30-11pm.

PRIMARY RESPONSIBILITIES:

Semi-autonomous role.
Handles more complex troubleshooting repairs and maintenance.
Solves non-routine problems with some guidance.
Follows SOPs and performs task-based assignments.
Drafts SOPs and work instructions. Contributes to troubleshooting Wiki.
Expected to troubleshoot issues of medium to high complexity. Understands when to reach out for guidance.
Understands 3 pillars of troubleshooting laboratory automation and show progress in implementation of the pillars.
Learning to analyze and interpret test data for the purpose of troubleshooting.
Document service tickets completely and with appropriate detail. Adhere to Good Documentation Practices (GDP).
Adhere to lab safety protocols and regulatory requirements.

QUALIFICATIONS:

Bachelors degree in Engineering Life Sciences or related field.
25 years of experience in Service Engineering with hands-on experience in laboratory equipment repair.
Understanding of diagnostic laboratory workflows instrumentation and software.
Strong knowledge of GDP and regulatory requirements.
Excellent organizational and communication skills for managing multiple projects

KNOWLEDGE SKILLS AND ABILITIES:

Strong mechanical and electrical engineering skills
Possesses technical expertise and can talk the lingo with customers
Good listening skills - good customer service skills
Excellent problem solving skills
Works independently without much supervision

PHYSICAL DEMANDS & WORK ENVIRONMENT:

This position requires the ability to use a computer keyboard communicate over the telephone and read printed material.
Duties may require working outside normal working hours (evenings and weekends) at times.

OUR OPPORTUNITY

Natera is a global leader in cell-free DNA (cfDNA) testing dedicated to oncology womens health and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer healthier lives.

The Natera team consists of highly dedicated statisticians geneticists doctors laboratory scientists business professionals software engineers and many other professionals from world-class institutions who care deeply for our work and each other. When you join Natera youll work hard and grow quickly. Working alongside the elite of the industry youll be stretched and challenged and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical dental vision life and disability plans for eligible employees and their dependents. Additionally Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave 401k benefits commuter benefits and much more. We also offer a generous employee referral program!

For more information visit .

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment and welcome people of different backgrounds experiences abilities and perspectives. Inclusive collaboration benefits our employees our community and our patients and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply and will be considered without regard to race color religion gender gender identity or expression sexual orientation national origin genetics age veteran status disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories consistent with applicable laws.

If you are based in California we encourage you to read this important information for California residents.

Link: be advised that Natera will reach out to candidates with a @ domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page