Service Engineer

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THE OPPORTUNITY

As a Service Engineer within Hitachi Energys Grid Integration Service organization you will support installation commissioning and service activities for power quality and grid integration systems across North America. This is an officebased role focused on providing administrative and phone support to field service teams and customers with an emphasis on responsive troubleshooting and coordination in timesensitive situations. You will work across hardware software networking and control systems to support services tied to technologies such as Series Capacitors Static VAR Compensators STATCOM substations synchronous condensers and HVDC converter stations. The role involves close coordination with commissioning teams engineers project managers suppliers and customers to help keep critical grid assets operating reliably. You will also contribute to system knowledge transfer by supporting internal training efforts and helping evolve service processes through continuous improvement initiatives. Your work supports the safe stable and efficient operation of grid infrastructure that underpins power quality and system reliability.

HOW YOULL MAKE AN IMPACT

• Support service activities to meet customer requirements related to power quality systems including hardware software networking and control
• Serve as primary support for service teams and customers including phone triage and coordinated intake of service needs
• Provide remote troubleshooting using system documentation and technical references
• Support local functional acceptance testing and general service coordination activities
• Assist with systemfocused training for internal junior engineers and customers
• Collaborate with peers engineering teams project managers suppliers and customers to support service delivery
• Contribute to internal process improvement and service execution enhancements
• Support Grid Integration service coordination for FACTS and HVDC applications
• Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines

YOUR BACKGROUND

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelors degree in engineering preferred (Electrical Engineering Power Systems automatic control theory software engineering or similar) or a combination of education and experience working with electrical systems in the utility industry
• Experience working with computerbased control systems
• Knowledge of substation products equipment and engineering practices
• Knowledge of electrical safety measures safety regulations compliance and electrical standards such as ANSI CSA and IEC
• Familiarity with power electronics technologies such as SVC Series Capacitors or HVDC is a plus
• Precise organized flexible and able to work autonomously in timecritical and highpressure scenarios with clear communication and availability for occasional travel

MORE ABOUT US

In this role youll gain exposure to complex grid integration service work while collaborating with experienced professionals across engineering project delivery and customer operations.

• Opportunities to work on innovative technologies that shape the future of energy including power quality and grid integration systems
• A collaborative environment with experienced professionals across commissioning service engineering project management and suppliers
• Exposure to largescale grid infrastructure projects supporting reliability and modernization
• A role that supports professional growth through handson technical service experience and crossfunctional collaboration

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

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