Service Engineer II CTJ Poly

Microsofts Datacenter Integration Services (DCIS) is the engine that powers our cloud services. As a DCIS Service Engineer you will perform a key role in delivering the core infrastructure and foundational technologies for Microsofts online services including Office 365 OneDrive and the Microsoft Azure platform.

Our infrastructure is comprised of a large global portfolio of more than 100 Datacenters and several million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our Datacenter design and operations we continue to grow and evolve as we meet ever-changing business demands that hold Microsoft as a world-class cloud provider.

Be at the forefront of the action part of our Datacenter Integration Services (DCIS) team. The Datacenter Integration Services (DCIS) team supports Microsofts global Datacenter operations deployments and maintenance of the physical Cloud services infrastructure. Our team is responsible for designing building and supporting services tools and processes to enable day-to-day deployment and break/fix activities partnering with the larger Microsoft Cloud Operations & Innovation and Cloud Hardware Engineering organizations.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

- Support production Datacenter IT process escalations emphasizing rapid mitigation of incidents and solving trending problems.

- Own deep-dive problem analysis for root causes as well as defining and driving the identified repair actions and solutions with peer and partner teams.

- Contribute to the creation of new tools and automation that integrate data from various systems to improve analytics and reduce the need for repeated manual mitigations.

- Develop standard procedures for Datacenter operations that enable authoring of Knowledge Base Articles Technical Service Guides and Service Manuals.

- Provide insight and report on the highest impact issues in Engineering forums and ensure delivery of efficient customer solutions.

- Collaborate communicate present and negotiate effectively across groups of various levels and disciplines including leaders engineers suppliers partners technicians customers etc.

Bachelors Degree in Computer Science Information Technology Mechanical Engineering Electrical Engineering Aerospace Engineering Data Science Cybersecurity or related field AND 2 years technical experience in software engineering network engineering service engineering systems engineering or industrial controls OR equivalent experience.

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft customer and/or government security screening requirements are required for this requirements include but are not limited to the following specialized security screenings:

• The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft customer and/or government security screening requirements are required pre-offer and post-hire for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
• Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically this position supports United States federal state and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement citizenship will be verified via a valid passport or other approved documents or verified US government Clearance

Preferred Qualifications:
- Masters Degree in Computer Science Information Technology Mechanical Engineering Electrical Engineering Aerospace Engineering Data Science Cybersecurity or related field AND 3 years technical experience in software engineering network engineering service engineering systems engineering or industrial controls OR Bachelors Degree in Computer Science Information Technology Mechanical Engineering Electrical Engineering Aerospace Engineering Data Science Cybersecurity or related field AND 5 years technical experience in software engineering network engineering service engineering systems engineering or industrial controls OR equivalent experience.

- Experience working in AI & machine learning computing environments and technologies including CPUs FPGAs ASICS memory RDMA high-speed interconnects like InfiniBand deep learning & data mining common frameworks and techniques and multiple types of distributed computing systems.

- Proficiency with one or more general purpose programming languages and/or scripting languages C C# Java PowerShell Python JavaScript.

- Experience using NVIDIA GPU software tools (NVIDIA SMI NVIDIA Field Diagnostics NVIDIA Data Center GPU Manager) to perform GPU Debug referencing Xid and SXid errors.

- Familiarity with datacenter critical environment concepts (examples: electrical distribution and mechanical cooling systems).

- Knowledge of engineering methodologies such as agile development and sprint planning.

Service Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102100 - $202200 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $133800 - $219200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC