Service Engineer II Ads Platform

Microsoft Advertising is Microsofts digital advertising business and platform helping advertisers connect with customers across search browsing shopping gaming and AI-powered experiences. It supports search display native video Connected TV shopping and AI-driven Advertising campaigns across Microsoft propertiesincluding Bing MSN Outlook Edge Microsoft 365 and gamingas well as partner networks.

Were looking for an innovativeService Engineer IIwho enjoys building automation and full-stack tools while partnering closely with product engineering to improve reliability quality and customer experience on the Microsoft Advertising platform.

As a Service Engineer II you will blend deep technical investigation with hands-on software development often leveraging the latest AI-assisted development tools. Youll build and maintain automation tools diagnose complex issues across services and APIs and partner with engineering teams to land fixes in production. The right candidate enjoys debugging distributed systems writing clean testable code and iterating quickly based on data and customer impact.

In alignment with our Microsoft values we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

AI Experiences employees who live within a 50- mile commute of a designated Microsoft Hub in the U.S. are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

• Perform deep technical investigations to solve complex reliability performance and data-quality issues across Microsoft Advertising platform APIs and customer workflows.
• Design build and own AI-driven automation (scripts services and internal web tools) on an intelligent platform to modernize support workflows with the goal of reducing time-to-diagnose eliminating manual work and improving operational efficiency at scale.
• Write production-quality code; implement fixes create monitoring/alerting improvements and contribute to shared libraries and tooling via standard code review and CI/CD practices.
• Drive root-cause analysis and post-incident follow-through (action items automation and engineering changes) in partnership with multiple Engineering teams.
• Create and maintain automated test coverage (unit/integration/end-to-end) for key workflows; participate in bug bashes and release readiness activities.
• Communicate clearly during live-site events: compose timely service alerts share investigation status and provide actionable guidance to stakeholders.
• Analyze escalation data and trends to develop clear problem statements propose engineering solutions and influence product roadmaps to reduce escalations and product friction ultimately increasing revenue.
• Document knowledge base articles and build self-serve troubleshooting experiences for Tier 1/Tier 2 teams; mentor others on tools and debugging techniques.

Required Qualifications:

• Bachelors Degree in Computer Science Information Technology Mechanical Engineering Electrical Engineering Aerospace Engineering Data Science Cybersecurity or related field AND 2 years technical experience in software engineering network engineering service engineering systems engineering or industrial controls
• OR equivalent experience.

Other Requirements:
Ability to meet Microsoft customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Masters Degree in Computer Science Information Technology Mechanical Engineering Electrical Engineering Aerospace Engineering Data Science Cybersecurity or related field AND 3 years technical experience in software engineering network engineering service engineering systems engineering or industrial controls
• OR Bachelors Degree in Computer Science Information Technology Mechanical Engineering Electrical Engineering Aerospace Engineering Data Science Cybersecurity or related field AND 5 years technical experience in software engineering network engineering service engineering systems engineering or industrial controls
• OR equivalent experience.
• Experience in online advertising search e-commerce or large-scale consumer products.
• Solid coding skills in at least one general-purpose language (C# Java Python or TypeScript/JavaScript) including writing maintainable testable code.
• Experience building automation and/or services that integrate with APIs databases and distributed systems.
• Hands-on debugging skills (logs metrics traces) and comfort working in a live-site/production environment.
• Experience using AI-based coding tools daily (e.g. GitHub Copilot ChatGPT or similar) to accelerate development and debugging while validating correctness security and performance.
• Domain knowledge or experience in Organic & Paid Search as well as Display Native and Video advertising.
• Proficiency in developing tools and automation in C# to improve operational efficiency.
• Experience with customer-facing tier 3 technical support or within a software development organization.
• 3 years technical experience working with large-scale cloud or distributed systems.
• Knowledge and experience in two or more of the following areas: data mining web mining machine learning statistics business intelligence/customer intelligence user modeling information retrieval databases data warehousing data processing (ETL) e-metrics /measurement.
• Tech stack (examples; varies by project)
  • Languages: C# Python TypeScript/JavaScript.
  • Web & APIs: REST authentication/authorization basics internal web tools.
  • Data: SQL Kusto (KQL) or similar query languages.
  • Cloud & DevOps: Azure GitHub/Azure DevOps CI/CD pipelines.
  • Observability: logging/metrics/tracing and alerting.

Service Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102100 - $202200 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $133800 - $219200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC