Service Engineer BMH

Supporting service design transfer tasks for New Product Introductions

Writing and/or performing Service Process Validation and Usability Studies

Setting up Spare Parts in our ERP system

Creating/updating Service Process Failure Mode and Effects Analysis (pFMEA)

Representing Service on the Engineering Change Control Board including reviewing and approving Design Changes when they affect Service

Reviewing and researching field service data (repairs parts consumption downtime complaints) across the Lunar/Bone and Metabolic Health installed base to explain unexpected patterns

Authoring editing and maintaining Technical Bulletins that communicate known issues corrective actions and best practices to Field Service Engineers

Supporting the complaint-handling and CAPA process by compiling field data summaries and writing clear well-organized investigation and closure documentation

Partnering with Engineering Quality and Regulatory teams to translate field trends into actionable recommendations for product or process improvement

Maintaining and organizing the service knowledge base ensuring bulletins procedures and reference documents are current and easy for the field to find and use

Presenting trend reviews and findings to service leadership and other stakeholders in a clear organized format

Supporting new product introductions by reviewing early field data and helping document emerging service considerations

Bachelors degree in any discipline or equivalent professional experience no specific engineering or technical degree required.

Strong written communication skills with demonstrated ability to produce clear organized technical documents (reports bulletins summaries).

Strong analytical and data-organization skills including comfort working in Excel (pivot tables basic formulas) or similar reporting/BI tools.

High attention to detail and a habit of following through on data quality and documentation accuracy.

Ability to synthesize information from multiple sources (field reports complaint records part usage) into a concise actionable narrative.

Strong collaboration and communication skills to work effectively with Field Service Engineers Engineering and Quality teams.

Ability to manage multiple ongoing reports/bulletins and shifting priorities independently.

Experience in a service quality technical writing or data/reporting role ideally within medical devices or another regulated industry.

Familiarity with complaint handling CAPA or service management systems (e.g. Salesforce Field Service Oracle or similar CMMS/service platforms).

Experience with data visualization or reporting tools (Power BI Tableau or similar).

Prior exposure to medical device documentation practices and regulatory expectations (FDA ISO 13485).

Competitive base salary and comprehensive health dental and vision benefits.

Retirement savings plan with company match and paid time off.

Structured onboarding into the Bone and Metabolic Health service and product ecosystem with growth paths into service quality technical training or service leadership roles.

The opportunity to shape how a global service team learns from the field directly improving reliability and outcomes for patients.