Service & Engagement Team Leader

Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and addition to your pay Target cares about and invests in you as a team member so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs which may include medical vision dental life insurance and more to help you and your family take care of your whole benefits for eligible team members include 401(k) employee discount short term disability long term disability paid sick leave paid national holidays and paid competitive benefits from financial and education to well-being and beyond at ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocatesofboth in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption usage andultimately guestloyalty. Empowered to make shopping quick and easy for guests at thechecklanes guest services gift registry pick-up and drive up while ensuring exceptional quality.

At Targetwe believe in ourleadershaving meaningful experiences that help them build and develop skills for acareer. The role of a Service andEngagement Team Leader can provide you with theskills and experience of:

• Guest servicefundamentalsandexperience building a guest-firstcultureand driving loyaltyprograms

• Guest engagementproblemsolvingand resolution

• Retail business fundamentalsincludingdepartment sales trends inventory management guest shopping patternspricingand promotions strategies

• Planning department(s) daily/weekly workload to support business priorities and deliverservice andsales goals

• Leading a team of hourly team membersincluding skills in interviewing developing coachingevaluatingandretainingtalent

As aService and Engagement Team Leader notwo daysare ever the same but a typical day willmost likely includethe following responsibilities:

• Consistently deliver guest experience commitments to create an Easy Inspiring and Friendly guest experience.

• Ensures every team member understands is trained and consistentlydelivers onTargets guest experience commitmentsand consistent operations.

• Actively observes and provides feedback holding team members accountable while recognizing great guest experience moments.

• Reviews area guest financial and team outcome metrics toidentify opportunities takes action to improve andaligns team on the right behaviors and execution celebrates wins drives results that deliver outcomes and elevates the guest experience.

• Demonstrate inclusivity by valuing diverse voices and approaches being authentic and respectful and creatingequitableexperiences.

• Leada team of passionate and knowledgeable Guest Advocates Service Advocatesand Front of Store Attendants who strive toexceed guest service expectations by focusing ondecreasing wait timefriendly guest interactions quality of serviceresolution drivingloyaltyandcleanliness standards.

• Lead anddemonstratea culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through developmentcoachingand team interactions.

• Understand sales goals businessreportingand guest insights toplan and execute daily/weekly workloadto deliver on store sales goalsguest engagementand troubleshoot opportunity areasas neededthroughout the day.

• SupportTarget Loyalty Programstoensure your team can educate and promote the suite of benefits features and offerings that reward ourguestandenhance their shopping experience.

• Support yourdirectleaderbyfollowingup on training completion checking for understandingand supporting continuous education opportunities to driveproficienciesfor all front of store experiences.

• With guidance from your direct leader engage in consistent meaningful development conversations throughout the critical touch points withintheteamscareer path.

• Personalize recognition and appreciationof your teamto reinforce critical guest service behaviors and promote a positive team and guest-centric culture.

• With guidancefrom your direct leaderhelp lead aculture of accountability through clear expectations and performance management (listenobserve recognize and coach) on critical Service and Engagement behaviors.

• Quickly respondtoanyconcerns withguestsshopping experience by de-escalatingthe situation and ensuring yourteamunderstandsand feels supported toresolve or addressguestconcerns and issues.

• Ensureyour teammembersstayup-to-dateonupcoming major promotions brandlaunchesand events.

• Evaluate candidates for open positions and develop a guest-centric teamas directed by your direct leader.

• Support and enableteam membersto deliverpick upanddrive uporders(including drive upreturns and Starbucks)efficiently and accurately todigitalguests following all federalstateand localadult beveragelaws. Supportguest services as needed.

• Demonstrate a culture of ethical conductandcompliance; lead team to work in the same way and hold others accountable to this commitment.

• Lead anddemonstratea safety culturethrough modeling and recognizing safe behaviorsidentifyingand correct hazards holding team accountable to following safety expectationsassistingwith incident response and reporting/investigating injuriestimelyand accurately.

• Model the execution of physical security processesin order toenhance the instore security culture.

• Support merchandise protection strategies across the total storeincluding ordering storage and applicationas directed by best practices.

• If applicable as a key carrier follow all safe and secure training and processes.

• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs.

• Address all store emergency and compliance needs.

• All otherdutiesbasedon businessneeds.

WHAT WE ARE LOOKING FOR

This maybe the right job for you if:

• You enjoy interacting and helping others - including guests thatshopour store and fellow team members you work with.

• You thrive in a fast-moving highlyactiveand physically demanding role where teamwork flexibility and creative problem solving are key to success.

• You are open toworkingavariablework schedule with varying hoursdaysor shifts (including nights weekendsholidays closing shiftsand other peak shopping times).

The good news isthat we have some amazing training that will help teach you everything you need to know to be aService and are a few skills you should have from the get-go:

• High school diploma or equivalent

• Must be at least 18 years of age or older

• Previousretail experience preferred but notrequired

• Lead and hold others accountable

• Ability to communicate on multiple frequency devices andoperatehandheld scanners and other technology equipment as directed

• Work independently and as part of a team

• Manage workload and prioritize tasks independentlyand with a team

• Welcoming and helpful attitudetowardall guests and other team members

• Effective communication skills

• Capability to remain focused and composed in a fast-paced environment andaccomplishmultiple tasks within establishedtimeframes

We are an awesome place to work and care about our teams so we want to make sure we are clear on a few more basics that we expect:

• Access all areas of the building to respond to guest or team member issues

• Interpret instructionsreportsand information

• Accurately handle cash register operationscash transactionsand oversee cash office processesas needed

• Scanhandleand move merchandise efficiently and safely including frequently lifting or moving merchandise up to 44 pounds without additionalassistance from others

• Climb up and down ladders as needed

• Flexible work schedule (e.g. nightsweekendsand holidays) and reliable and prompt attendance necessary

• Although the role is full-time it does not come with a guarantee of 40 hours each week. Hours will depend on the needs of the business and may fluctuate as required

• Capable of working in and exposure to varying temperatures humidity and other elements while performing certain job duties including but not limited to Drive-Up carryout etc. as needed

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)