Service & Engagement Team Leader Alton, IL

Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and addition to your pay Target cares about and invests in you as a team member so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs which may include medical vision dental life insurance and more to help you and your family take care of your whole benefits for eligible team members include 401(k) employee discount short term disability long term disability paid sick leave paid national holidays and paid competitive benefits from financial and education to well-being and beyond at ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocatesofboth in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption usage andultimately guestloyalty. Empowered to make shopping quick and easy for guests at thechecklanes guest services gift registry pick-up and drive up while ensuring exceptional quality.

At Targetwe believe in ourleadershaving meaningful experiences that help them build and develop skills for acareer. The role of a Service andEngagement Team Leader can provide you with theskills and experience of:

• Guest servicefundamentalsandexperience building a guest-firstcultureand driving loyaltyprograms

• Guest engagementproblemsolvingand resolution

• Retail business fundamentalsincludingdepartment sales trends inventory management guest shopping patternspricingand promotions strategies

• Planning department(s) daily/weekly workload to support business priorities and deliverservice andsales goals

• Leading a team of hourly team membersincluding skills in interviewing developing coachingevaluatingandretainingtalent

As aService and Engagement Team Leader notwo daysare ever the same but a typical day willmost likely includethe following responsibilities:

• Consistently deliver guest experience commitments to create an Easy Inspiring and Friendly guest experience.

• Ensures every team member understands is trained and consistentlydelivers onTargets guest experience commitmentsand consistent operations.

• Actively observes and provides feedback holding team members accountable while recognizing great guest experience moments.

• Reviews area guest financial and team outcome metrics toidentifyopportunitiestakes action to improve andaligns team on the right behaviors and execution celebrates wins drives results that deliver outcomes and elevates the guest experience.

• Demonstrate inclusivity by valuing diverse voices and approaches being authentic and respectful and creatingequitableexperiences.