Service Dispatcher

We provide comprehensive mechanical contracting and maintenance services for commercial industrial and institutional projects. Our expertise includes office buildings hospitals colleges and universities telecommunications schools warehouses industrial facilities and more.

Job Summary: EMCOR Service Fagan has an immediate opportunity for an experienced Service Dispatcher at our Kansas City KS headquarters.

Dispatch & Scheduling

Receive and manage incoming service requests from customers via phone email and other communication channels.

Schedule and dispatch technicians for service calls preventive maintenance visits and emergency service requests.

Monitor technician schedules and job progress throughout the day to maximize efficiency and customer satisfaction.

Coordinate workflow and make schedule adjustments as needed to address changing priorities and urgent service needs.

Create and maintain service work orders job files and related documentation.

Customer Service

Serve as main point of contact for customer inquiries service requests and scheduling needs.

Professionally handle customer concerns and service-related issues escalating matters to management when appropriate.

Direct billing and invoice-related inquiries to the appropriate department.

Communicate significant customer service issues to management and sales teams as needed.

Work Order Management

Review work orders for accuracy including customer information labor hours job details and completed documentation prior to billing.

Verify job status and ensure all service records are complete and properly documented.

Generate and review service invoices and related documentation for accuracy.

Administrative Support

Research warranty coverage and gather supporting documentation from internal records project managers vendors and accounting teams.

Coordinate the ordering of maintenance materials and filters for scheduled service work.

Ensure service documentation reports and records are organized and maintained in accordance with company procedures.

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Required

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with computer systems data entry and Microsoft Office applications.
• Strong attention to detail and commitment to accuracy.

Preferred

• Prior HVAC mechanical construction or service-industry dispatch experience.
• Previous dispatching scheduling customer service or administrative experience.
• Experience with work order management service software or ERP systems.
• Knowledge of HVAC service operations and maintenance scheduling.

Please review our Affirmative Action Policy.

Kansas City Kansas