Service Dispatcher

Are you detail-oriented and energized by a busy fast-paced environment Do you enjoy coordinating people information and priorities to help customers and teammates succeed If you answered yes we would love to hear from you!

Pape Material Handling a premier capital equipment dealer in the West is seeking an organized energetic and customer-focused Service Dispatcher to join our team in Medford.

At Pape we invest in your growth. Through training resources and ongoing support we equip our team members with the tools to build their skills and return for your hard work we offer competitive compensation exceptional benefits and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape Team!

WHAT YOULL DO:

As our Service Dispatcher you will play a key role in keeping service operations organized responsive and moving forward. You will coordinate technician schedules and priorities while administering warranty claims and working with vendors to recover all available reimbursement for eligible repairs.

Every day you will:

• Schedule and prioritize field and periodic maintenance technicians to best serve customer needs.
• Monitor service work in process and communicate updates to technicians service leaders and customers.
• Open work orders maintain accurate service records and complete timely data entry and documentation.
• Receive prepare submit and track warranty claims in accordance with vendor requirements.
• Work directly with manufacturers and vendors to resolve claim questions and maximize warranty reimbursement.
• Keep the Service team informed of warranty work in progress claim status approvals and follow-up needs.
• Respond professionally to customer inquiries and help coordinate service-related requests and next steps.
• Support a fast-paced team-oriented environment by balancing changing priorities with accuracy and urgency.
• Invoicing of vendors statements
• Conduct weekly work meetings with service leaders
• Support Parts department as backup on a as needed basis
• Overtime may be required on a as needed basis

To thrive in this role you should enjoy creating order solving problems communicating with a wide variety of people and delivering a high level of customer service while managing multiple priorities.

WHAT YOU NEED:

• Excellent communication customer relations organizational and data entry skills.
• Strong attention to detail and the ability to perform at a high level in a fast-paced team-oriented environment.
• Computer proficiency including experience with Outlook Word and Excel along with the ability to learn new systems and programs.
• The ability to manage multiple tasks changing priorities and time-sensitive follow-up with accuracy and professionalism.
• Experience in service operations dispatching warranty administration or administrative support in a technical or equipment-based environment is preferred.
• Technical knowledge is a plus!

• Competitive pay based on your skills training and experience level.
• Outstanding benefits including 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical Dental Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans Sick Leave & Paid Holidays Members receive 80 hours of vacation (First year is prorated for new hires based on start date) 40 hours of Sick Leave and 7 paid holidays each year. Pape vacation plans also have tiers based on your seniority so as your seniority grows your vacation time off does as well.
• Advancement Pape is a dynamic growth-oriented organization with a focus on promoting from within.
• Stability and reputation Pape is a family-owned fourth-generation company with over 160 locations over 4000 members and 85 plus years of experience. Pape is known for their stability honesty and integrity.
• Equipment Pape has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.