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Service Director (Residential)

CIM Group

Job Location:

Alexandria, VA - USA

Monthly Salary: Not provided by the employer

Posted: 22 August 2026 (19 days ago)

Application Deadline: 19 November 2026

Vacancies: 1 Vacancy

Job Summary

ABOUT CIM GROUP:

CIM is a community-focused real estate and infrastructure owner operator lender and developer. Our team of experts works together to identify and create value in real assets benefiting the communities in which we invest. Back in 1994 our three founders focused on projects in Southern California neighborhoods. Today we are a diverse team of 900 employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live work and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering and we strive to make an even greater impact in the years to come. Join us and make an impact today!

POSITION PURPOSE:

The Service Director is responsible for directing building maintenance operations and maintaining the buildings mechanical systems according to CIM Groups operating and safety standards.

ESSENTIAL FUNCTIONS:

Ensure scheduled preventive maintenance tasks are completed in accordance with the monthly maintenance calendar and direct either CIM maintenance assistants or third-party vendors to complete the necessary preventive maintenance work as scheduled or budgeted.
Oversee the maintenance teams efforts in completing each buildings preventive maintenance schedule which will include inspecting HVAC refrigerator sinks washer/dryers and others as directed by the Property Manager.
Adhere to the approved operating budget for all repair and maintenance expenses and provide operating cost estimates for budgeting purposes.
Meet with the Assistant Property Manager on a weekly basis to ensure all work orders are responded to within 24 hours maintain a binder with tabs for each unit including ground floor and management office and print out each tenant work order.
Meet on Monday to review the printed work orders and the following Friday to confirm status of completed work orders.
Control inventory of all appliances tools supplies and equipment related to repairs and maintenance.
Direct maintenance operations for upkeep of the apartment units by the minimum repair standards Including but not limited to:
Doors re-key hang paint and replace door and test door closings
Attach window blinds hang furniture
Appliances replace filters check drain lines and pans and know how to operate all systems including high end models in order to assist residents as required.
HVAC replace filters wet vacuum condensation pans verify thermostat settings and know how to operate the unit in order to assist residents as required.
Plumbing snake and clear blockages up to 25 feet
Replace electrical sockets switches bulbs and check breakers
Flooring re-attach thresholds re-tack carpet and replace missing wood or tile flooring
Walls repair drywall mud tape and paint or wallpaper as required
Ceiling repair drywall mud tape and paint
Ensure all vendors sign in and out of the property and control access to the roof and mechanical rooms.

NON-ESSENTIAL FUNCTIONS:

Manage third party vendors (as required) who maintain access equipment (elevators/ escalators) central plant and other building equipment.
May be required to work weekends or after normal work hours.
Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES:

The incumbent will supervise temporary contracted labor and other vendors as required by responsibilities.
Supervise the job duties of the maintenance assistants.
Set performance goals for each member of the team and review their performance on an ongoing basis.

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification licenses etc.)

Bachelors Degree preferred.
8 years experience in high-end client service environment preferably in a hospitality related field.
Understanding of basic building mechanical systems.
Understanding of cleaning processes.
Ability to travel within the United States.
Valid Driver license.
Spanish speaking skills preferred but not required.
Ability to carry up to 20lbs.
OSHA certification preferred.

KNOWLEDGE SKILLS AND ABILITIES:

Deadline driven and ability to manage multiple tasks.
Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility.
Ability to apply common-sense understanding to carry out instructions.
Ability to solve practical problems.

PERFORMANCE METRICS:

Accuracy in work product.
Timeliness in completion of work product.
Feedback from clients peers customers and other key contacts on effectiveness of the incumbent.

WHAT CIM OFFERS:

At CIM we believe our success stems from our collective efforts and we are committed to providing well-rounded support and resources for our addition to a competitive compensation plan CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits including:

A variety of Medical dental and vision benefit plans
Health Savings Account with a generous employer contribution
Company paid life and disability insurance
401(k) savings plan with company match
Comprehensive paid time off including: vacation days 10 designated holidays sick time and bereavement leave
Up to 16 hours of volunteer time off
Up to 16 weeks of Paid Parental Leave
Ongoing professional development programs
Wellness program including monthly and quarterly prizes
And more!

Actual base salary considers several factors including but not limited to geography job-related knowledge experience and budget. The start of the salary range is typically associated with the minimum experience required. At CIM base pay is one part of the total compensation package. This role is eligiblefor bonus pay in addition to base salary. Theanticipated base salary range for the position in Alexandria VA is$100000 - $140000.

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HOW WE FEEL ABOUT DIVERSITY AND INCLUSION:

At CIM Group we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group.Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

CIM is committed to maintaining the confidentiality and privacy of your personal and financial information. Please click here for our Privacy Policy.

CIM does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid. If you wish to become an approved Agency with CIM or any of its Affiliates please contact a member of the CIM Talent Acquisition Team.

Required Experience:

Director

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