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Service Desk Technician Tier I
Job Location:
Job Location:
West Chester, OH - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
15 August 2026 (18 days ago)
Posted:
Application Deadline:
12 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Description
The Service Desk Technician is a key member of Trews IT team serving as a front-line resource for teammates across the business. This role provides hands-on technical support including ticket resolution laptop deployment and onboarding/offboarding while partnering closely with the Service Desk and Infrastructure teams to keep Trews technology running smoothly from the office to the shop floor.
Duties/ Responsibilities:
- Serving as the primary point of contact for teammates seeking IT support providing prompt and professional assistance
- Supporting the onboarding and offboarding of Trew teammates
- Diagnosing and troubleshooting hardware software and network issues escalating complex cases as needed
- Configuring and deploying laptops and desktop systems for end users
- Maintaining the health and performance of the companys computer network and connected devices
- Partnering with teammates across departments to deliver timely high-quality IT assistance
- Assisting with on-site technology projects and initiatives as directed
- Performing remote troubleshooting using diagnostic tools and effective questioning techniques
- Evaluating issue details to determine and implement the most effective solution
- Logging tracking and updating tickets in the incident management system with clear documentation of resolutions
- Identifying opportunities to improve IT procedures and recommending enhancements including documentation
- Maintaining and coordinating repair of conference room and office technology including displays phones and printers
- Providing hands-on technical support for IT-related issues on the shop floor and in manufacturing areas
- Collaborating closely with the Service Desk and Infrastructure teams to ensure efficient coordinated issue resolution
Required Skills/ Abilities:
- Working knowledge of Microsoft 365 Active Directory and common office productivity and remote support tools
- Solid understanding of computer systems mobile devices and general technology hardware and software
- Ability to diagnose and resolve technical issues efficiently
- Strong interpersonal skills with the ability to work effectively across teams and with individuals at all levels
- Excellent verbal and written communication skills
- Team-oriented mindset with a genuine willingness to learn and grow technical expertise
Education & Experience
- Demonstrated experience as a Service Desk Technician
- BS/BA in IT Computer Science or relevant field
Work Environment
This is primarily a desk-based role requiring extended periods of sitting and computer use. While the role is mainly desk-based mobility within the office manufacturing facility and customer sites may be required for meetings and interactions with colleagues.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Ability to traverse office manufacturing facility and customer sites.
Trew EEO Statement
Trew and its companies are an equal opportunity employer. Applicants will be considered for employment without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex or veteran status.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
IC
About Company
Discover TREW’s intelligent solutions for material handling, warehouse automation, order fulfillment, conveyor systems, robotics, WES, and WCS software.
