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Service Desk Technician (Phoenix, AZ)

Edelman Financial Engines

Job Location:

Phoenix, AZ - USA

Monthly Salary: $ 48900 - 65300

Posted: 19 August 2026 (Yesterday)

Application Deadline: 16 November 2026

Vacancies: 1 Vacancy

Job Summary

At Edelman Financial Engines (EFE) our purpose is to guide people with the financial advice they need to thrive.

We believe that every dollar saved represents a lifetime of hard work and aspirations and every dollar invested has a job to do for our clients. Thats why we are committed to managing our clients investments by truly understanding them as people first and then delivering advice strategies and solutions to help them feel confident about the plans they are making whether for today tomorrow or in the great unknown future. Our goal is to build long-term relationships based on respect integrity and a belief that our responsibility is to help people make smart investments decisions in every stage of their lives.

Our culture is grounded in our CORE values: Client First One Team Respectful Candor and Endless Curiosity. These values guide everything we do for our clients and each other. We are committed to moving forward together. If you are inspired by purpose-driven work and a collaborative values-led culture we invite you to explore a career with us.

As a Service Desk Technicianon theIT Service Deskteam youll play a pivotal rolebyproviding end user support for all EFE staff. This includes interfacing with end users at all levels as well as other cross functional IT teams. The Service Desk Technician is the initial point of contact for IT support and is responsible for gathering and analyzing information regarding the end users request or issue troubleshooting resolving or escalating as needed and handling the ticket through resolution.

In addition to an earnest desire to help people we are looking for the ideal candidate to complement the teams existing talents. For thisService Desk Technicianrole we are seeking a candidate with proventechnical troubleshooting experienceto helpdeliver a reliable consistent end-user support you are astrong customer focused communicator and detail driventhis may be an opportunity for you!

Responsibilities:

Respond to incidents and service requests for calls and tickets with timely resolution.
Troubleshoot and resolve hardware software and basic network issues.
Follow up on open tickets ensuring timely resolution and user communication.
Escalate complex issues to higher-level support and/or specialized teams.
Utilize and contribute to the knowledge base documenting solutions and procedures.
Follow standard operating procedures (SOPs) for consistent service delivery.
Assist with password resets account provisioning and access requests.
Ensure compliance with security policies and data protection standards.
Assist with pipeline upcoming and ongoing projects as requested

Requirements:

4 years of technical support experience
Strong analytical problem solving and troubleshooting abilities
Excellent interpersonal and teamwork skills; able to work both independently and within a team-oriented environment.
Ability to concisely document processes procedures issues resolutions; strong writing skills required.
Excellent interpersonal and communication skills; able to adapt instructions and guidance to the skill level of the end user.
Self-motivated forward thinking.
Abilityto multitask in a fast-paced environment; handle multiple issues/requests simultaneously; able to quickly re-adjust priorities on demand.
Windows 11 end user support
Microsoft O365 end user support
Support troubleshooting and imagingof hardware(Dell and Mac laptops).
Basic knowledge of network connectivity and troubleshooting (wired and wireless) TCP/IP subnetting DHCP routing & switching VPN.
Familiarity with Microsoft Active Directory (user & computer accounts OUs Group Policy) andEntraID.
Printer support (both USB and network) hardware drivers installation print queue management troubleshooting.

Technical Knowledge

Experience with Windows 11 OS
Experience with ITSM ticketing systems (JIRA Ivanti etc.)
Experience with Ivanti Neurons
Experiencewith OKTA verify
Experience with Active Directory
Experience with Microsoft Office O365
Experience with monitoring and remote management tools
Experience with JAMF administration
Experience with Dell laptops
Experience with Apple OS
Experience with Mac laptops

Preferred Certifications:

CompTIA A (220-1101)
CompTIA A (220-1102)
CompTIA Net
ITIL Foundation 4.0

Work Schedule:This position currently follows a hybrid work model. Employees are required to work from the office at least two days per week (Monday Friday).

Edelman Financial Engines takes a market-based approach to pay. The expected base salary range for this role nationally is$48900-$65300. However final base pay will be carefully determined based on several factors including responsibilities job-related skills relevant experience geographic location and market conditions. Additionally this role may be eligible for other forms of compensation and benefits such as a discretionary bonus health dental and other wellness plans and 401(k) contributions.

Your recruiter can share more about the specific benefits eligible for this role during the hiring process.

About Edelman Financial Engines

Since 1986 Edelman Financial Engines has been committed to always acting in the best interests of our clients. We were founded on the belief that all investors not just the wealthy deserve access to personal comprehensive financial planning and investment advice. Recognized byBarronsas a top RIA firm for eight years in a row(awarded each September (2018-2025) based on prior 12-month data through June 30)¹wesupportmore than1.27 million clientsacross 140 offices nationwide and manage over$324billionin assets².Our unique approach to serving clients combines our advancedmethodologyand proprietary technology with the attention of a dedicated personal financial planner. Every clients situation and goals are unique and the powerful fusion of high-tech and high touch allows Edelman Financial Engines to deliver the personal plan and financial confidence that everyone deserves.

For more information please visit.

For California residents please see the link for thePrivacy Notice for Candidates. California law requires that we provideyouthis notice about the collection and use of your personal information. Please read it carefully.

Edelman Financial Engines encourages success based on our individual merits and abilities without regard to race color religion creed sex gender identity or expression sexual orientation pregnancy; marital domestic partner or civil union status; national origin citizenship ancestry ethnic heritage genetic information age legally recognized disability military service or veteran status.

Accommodations are modifications or adjustments to the hiring process that would enable you to fully participate in that you need assistance to accommodate a disability you may request one at any time by either contacting your recruiter or .

¹TheBarrons Top 100 RIA Firms list an annual ranking of independent advisory firms is based on qualitative and quantitative criteria. Firmselecttoparticipatebut do not pay to be included in the ranking. The 2018 ranking refers to Edelman Financial Services LLC which combined its advisory business in its entirety with Financial Engines Advisors L.L.C. (FEA) in November 2018. For the same survey FEA received aprecombinationranking of 12th.

²EdelmanFinancial Engines data as ofSeptember 30 2025

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