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Service Desk Technician #2997
Job Location:
Job Location:
Taylor, AZ - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
13 August 2026 (18 days ago)
Posted:
Application Deadline:
10 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
What We Offer:
Our excellent salary and benefits package includes medical dental vision life insurance short and long-term disability coverage education reimbursement 401(k) performance bonuses and an employee stock program. Employee Resource Groups and Programs offered include the Young Professionals Group Women at Wade Trim The Inclusion Experience Professional Development Leadership Development Rotation Program Mentor Program Sustainability Program and Wellness Program.
Position Description:
We are looking for a Service Desk Technician to join our IT Team to improve infrastructure in our Taylor office. A high school diploma or equivalent is required. The candidate must have at least five years of related support experience in a Microsoft Windows environment and familiarity with personal computer hardware and software configurations. Certification in A and/or MCP and experience in supporting civil engineering (AutoCAD Civil3D ProjectWise) is a plus. The candidate must also be self-motivated work well with others and have excellent writing organizational and communication skills. A flexible hybrid-remote work schedule is available after 30 days of employment.
Typical Responsibilities include:
- Provide first-level Service Desk support for hardware software and connectivity issues.
- Diagnose troubleshoot and resolve end-user technical problems.
- Install configure and maintain computers peripherals and software.
- Support workstation deployments refreshes lease returns and hardware upgrades.
- Manage user accounts passwords and basic access requests.
- Escalate complex issues to the appropriate IT teams and track resolution progress.
- Assist with server network VPN and wireless connectivity troubleshooting.
- Provide on-site and remote support for employees across multiple locations.
- Support CADD applications plotting systems and engineering software tools.
- Maintain accurate ticket updates work logs and technical documentation.
- Create clear knowledge base articles and user-focused support documentation.
- Assist with IT projects technology rollouts and equipment installations.
- Support conference room audio/visual and collaboration technologies.
- Travel between Wade Trim offices to provide hands-on technical support.
- Follow IT security standards and promote cybersecurity best practices.
- Participate in technical training and professional development opportunities.
- Maintain a safe organized and professional work environment.
Education:
- A high school diploma or equivalent is required
Skills Required:
- 5 years of related experience
- Familiarity with personal computer hardware and software configurations
- A and/or MCP certification is a plus
- Attention to detail
- Customer Service Focus
- Documentation
- Proper follow-up skills
- Ownership of issues end to end
- Quick Learner in an emver changing environment
- Wish to grow within the IT realm
About Wade Trim:
Wade Trim is committed to maximizing the value of infrastructure investments. Weve been solving complex engineering challenges for nearly a century. We customize our work approach to fit each project using a collaborative friendly style to deliver solutions our clients can stand behind.
Our supportive culture recognizes and strives to fulfill collective client company and individual needs. Mentoring and building skills of Wade Trim staff is a priority. Frequent interaction among staff is encouraged company leadership is easily accessible and opportunities are provided for staff to help shape the firms future through strategic planning. Work/life balance is supported through a flexible hybrid work schedule that brings team members together in the office at least two days a week and connects them virtually when working from home.
To solve our clients toughest challenges weve devoted ourselves to delivering innovative solutions. Our Office of Applied Technology (OAT) is dedicated to seeking new technologies or ways to apply existing technologies to enhance value to our clients and positively impact communities. All staff are encouraged to share ideas and suggestions for innovative technologies or processes to adopt. This open-minded approach enables us to advance technology foster innovation and stay ahead of our clients needs.
Wade Trims success is shared by the employees that make it happen. Since our beginning our firm has been 100% employee owned. This cultivates an ownership mindset that benefits our work approach collaborative culture and ability to deliver client solutions. We believe employee ownership drives the sustainability and growth of our firm and provides all our employees with opportunities for financial success.
If you are looking for a challenging and rewarding career in a friendly environment please submit your resume by visiting the Careers section of our website at Trim is an Affirmative Action/Equal Opportunity Employer.
Required Experience:
IC
About Company
At Wade Trim, we are committed to maximizing the value of your infrastructure investment. For nearly a century, we’ve been solving complex engineering challenges to create stronger communities.
