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Service Desk Support Analyst
Job Location:
Job Location:
Saint Paul, MN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 July 2026 (27 days ago)
Posted:
Application Deadline:
26 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Tasks
- Provide timely and consistent IT phone-based user support
- Maintain high-quality end-user experience
- Meet real-time service objectives (RSOs)
- Ensure proper documentation and escalation of incidents and requests
- Respond to incidents and service requests within defined RSOs
- Document troubleshooting steps and resolutions
- Escalate issues appropriately
- Maintain knowledge base accuracy
- Follow security and identity verification procedures
- Provide knowledge transfer
Minimum Qualifications
- High school diploma/GED with four (4) years experience in Technical Support roles
- An Associates degree substitutes for 2 years of experience
- A Bachelors degree substitutes for 4 years of experience
Desired Skills
- Knowledge of computer hardware software and mobile device components.
- Knowledge of Windows macOS and mobile operating systems including configuration and troubleshooting.
- Knowledge of networking fundamentals such as TCP/IP DNS DHCP and VPN.
- Knowledge of Active Directory Group Policy and endpoint security tools.
- Knowledge of ITIL best practices for incident and asset management.
- Skilled in diagnosing and resolving complex hardware software and connectivity issues.
- Skilled in prioritizing and resolving service tickets efficiently.
- Skilled in communication and collaboration with users technical staff and management.
- Skilled in analyzing and identifying trends or root causes of recurring technical issues.
- Ability to identify potential IT security-related situations.
- Ability to deliver high-quality customer-focused technical support.
- Ability to manage multiple priorities and meet deadlines in a dynamic environment.
- Ability to adapt to evolving technologies and organizational needs.
Required Experience:
IC
About Company
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