Service Desk Specialist
Springfield, VT - USA
Job Summary
Requisition Number:30057
Required Travel: 0 - 10%
Employment Type:Full Time/Hourly/Non-Exempt
Anticipated Salary Range:$39286.00-$83882.00
Security Clearance:TS/SCI
Level of Experience:Entry Level
This opportunity resides with Warfare Systems (WS) a business group within HIIs Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems.
HII works within our nations intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity network architecture reverse engineering software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners.
Leadership Mindset at HII Mission Technologies
Leadership at HII is a mindset not a title. Through our Leadership Capability Framework we define how every employee grows leads and contributesregardless of role. It sets the standard for how you can develop yourself and what you can expect from leaders across our organization. We look for candidates who want to grow in alignment with these capabilities:
- Know & Grow Your People Commit to learning and supporting team success.
- Build Relationships Communicate openly collaborate well and build trust.
- Take Ownership Deliver on commitments and take pride in your work.
- Customer First Focus on the mission and those we serve.
- Shape the Future Bring ideas curiosity and continuous improvement.
- Act with Urgency Take initiative and follow through with purpose.
These capabilities guide how all employees contribute to our shared success across Mission Technologies.
HII Mission Technologies is searching for a Service Desk Specialist to help support our new mission in Springfield VA. You will serve as the firstlevel technical support for Microsoft Windows desktop systems printers voice-over-IP phones and video teleconferencing systems responsible for troubleshooting hardware software and peripheral issues. In this role you will respond to user inquiries inperson by phone or through ticketing systems ensuring all incidents and service requests are accurately documented and escalate complex or unresolved issues to highertier support teams following established procedures.
Help Desk 1 : $ 50000- $ 60000
Help Desk 2 : $ 60000- $ 65000
Key responsibilities include:
- Gathering necessary details from customers to fully capture and classify IT issues requests and problems
- Using service management tools to create update and track tickets throughout their lifecycle
- Performing basic account support such as password resets access verification and profile troubleshooting.
- Additionally you will conduct routine workstation tasks such as software installations configuration updates or basic system checks
- Contribute to team knowledge by documenting common issues and solutions to improve support efficiency.
Level 1 :Associates Degree or other 2 year technical degree in related discipline and 0 years experience; or High School Diploma or equivalent and 2 years related experience.
Level 2 : Associates Degree or other 2 year technical degree in related discipline and 1 year of related experience; or High School Diploma or equivalent and 3 years related experience.
1 year of experience working on an enterprise services desk help desk or similar IT-focused customer support role.
Demonstrated experience with the following:
- Providing technical assistance and support to Microsoft Windows desktop platforms
- Working with customers either in-person or over the phone to elicit all necessary details to capture IT service requests incidents or problems accurately and completely.
TS/SCI clearance required with ability to obtain CI Poly
Must meet DoD 8140/CSWF for 411-Basic or be willing to obtain the appropriate credential within 6 months
Experience with remote monitoring or management tools to troubleshoot assess and resolve issues across a globally dispersed IT enterprise
Experience with commercial-off-the-shelf service management and ticketing systems (e.g. ServiceNow BMC Jira Zendesk)
Formal training or vendor certifications such as Microsoft 365 Fundamentals Microsoft Endpoint Administrator ITIL 4 Foundations Google IT Support Professional CompTIA A
The listed salary range for this role is intended as a good faith estimate based on the roles location expectations and responsibilities. When extending an offer HIIs Mission Technologies division takes a variety of factors into consideration which include but are not limited to the roles function and a candidates education or training work experience and key skills.
Meet HIIs Mission Technologies Division
Our team of more than 7000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR AI and Big Data cyber operations and synthetic training environments to fleet sustainment environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role thats right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies click here for a short video:
HII is more than a job - its an opportunity to build a new future. We offer competitive benefits such as best-in-class medical dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions and if applicable to this role will be addressed by the recruiter at the screening phase of application.
Why HII
We build the worlds most powerful survivable naval ships and defense technology solutions that safeguard our seas sky land space and cyber. Our workforce includes skilled tradespeople; artificial intelligence machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.
Recognized as one of Americas top large company employers we are a values and ethics driven organization that puts peoples safety and well-being first. Regardless of your role or where you serve at HII youll find a supportive and welcoming environment competitive benefits and valuable educational and training programs for continual career growth at every stage of your career.
Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin physical or mental disability age or veteran status or any other basis protected by federal state or local law.
Do You Need Assistance
If you need a reasonable accommodation for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally you may also call 1- for assistance. Press #3 for HII Mission Technologies.
Required Experience:
IC
About Company
America's largest shipbuilder with 140+ years advancing U.S. national security — delivering powerful naval vessels, unmanned systems, and all-domain defense technologies.