Service Desk Specialist I or II
Job Location:
Jefferson City, MO - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Service Desk Specialist I or II
At FCS Financial were more than a workplacewere OneTeam! We believe in making a meaningful difference for our customers our communities and each other. Our team is committed to delivering reliable technology support and ensuring employees have the tools they need to succeed.
About the Role
Due to a recent promotion within our Information Services Team we are seeking a detail-oriented and customer-focused Service Desk Specialist I or II to this role you will provide day-to-day technical support to internal users manage service desk requests and help ensure seamless access to technology systems across the organization.
This position is ideal for someone who enjoys troubleshooting issues working directly with users and supporting a variety of hardware software and system access needs in a fast-paced environment.
What We Offer:
- Competitive Salary:$47000 $85500 with outstanding incentive opportunities linked to Association performance.
- Growth Opportunities:Clear advancement opportunities from Service Desk Specialist to Senior Service Desk Specialist with ongoing professional development and training.
- Comprehensive Benefits: A highly competitive benefits package designed to support your health financial well-being and work-life balance.
- Flexible Work Environment: Hybrid options available within FCS Financials Branch locations in Missouri
- Collaborative Culture:Work closely with Service Desk Infrastructure and Systems teams
What Youll Do:
- Technology Support
- Provide technical support via phone email and chat for computers printers scanners and software applications
- Monitor and manage service desk tickets prioritizing incidents and requests based on business needs
- Troubleshoot and resolve issues escalating more complex problems as needed
- Monitor system error logs and process system-related requests
- Technology Installation
- Configure install and test workstations peripheral equipment and software
- Install and support printers scanners and perform firmware updates
- Support mobile device management including setup and troubleshooting of iPhones and iPads
- System Access & Configuration
- Manage user access including creating updating and terminating system and building access
- Ensure systems devices and applications are properly configured and secure
- Documentation & Reporting
- Run and review security reports for accuracy
- Maintain documentation knowledge articles job aids and checklists
- Equipment & Inventory
- Manage equipment disposal ensuring proper data destruction
- Maintain accurate inventory records for devices and equipment
What You Bring:
- Education:Associate degree in Information Technology Computer Science or related field (or equivalent experience)
- Experience:At least 2 years of experience supporting technology or in a similar service desk role
Technical Skills & Strengths
- Working knowledge of troubleshooting techniques for hardware and software issues
- Experience with Active Directory and Entra ID
- Familiarity with Microsoft 365 applications and tools
- Ability to install configure and support desktops printers and mobile devices
- Strong customer service communication and problem-solving skills
- Ability to manage time and prioritize tasks effectively
- Commitment to maintaining confidentiality security and data integrity
This position is open until filled.
Candidates must reside in Missouri to be considered for this position.
Preferred office location is Jefferson City MO. All other Missouri FCS Financial Branch Locations will be considered.
The Service Desk Specialist I position is classified as Non-Exempt under the Fair Labor Standards Act.
The Service Desk Specialist II position is classified as Exempt under the Fair Labor Standards Act.
Hybrid work environment and flexible work schedule will be considered based off the candidates qualifications and needs.
Department:Information Systems
Reports To:Team Leader Technical Operations
Supervises:None
Job Functions* Percentage Job Functions 40% Technology Support 30% Technology Installation 15% System Access and Configuration 10% Documentation and Business Reporting 5% Equipment Disposal n/a * Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.
Minimum Qualifications Required Knowledge and Skills
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state or local law.
If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
For more information about our commitment to equal employment opportunity please click here.
Required Experience:
IC
