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Service Desk Manager

TriTech Enterprise Systems

Job Location:

Rock Springs, WY - USA

Monthly Salary: Not provided by the employer

Posted: 17 October 2026 (5 hours ago)

Application Deadline: 14 January 2027

Vacancies: 1 Vacancy

Job Summary

NOTE: This key position is for a proposaleffort that should be awarded by mid-November. The candidate must live in Wyoming within 30 minutes of the following ZIP code (82901). All resumes are due to TriTech by 10/16/2026 at noon.

TriTech Enterprise Systems is seeking a Help Desk Manager to oversee an organizations IT support team managing ticket queues SLAs staff performance and daily support operations.

Duties:

Lead a 365/24/7 service
Leadsthe team responsible for resolving enduser technical issues across desktops softwarenetwork access and business applications.
Oversees ticketing queues SLA performance escalation procedures and staff scheduling.
Manages daily support operations ensuring fast and reliable service for users.

Daily Responsibilities:

Morning: Review overnight tickets check SLA/KPI dashboards run team standups.
Midday: Monitor live performance handle escalations manage incidents.
Ongoing: Communicate with stakeholders optimize processes and support team development.

Required Skills and Qualifications:

Education: Bachelors degree in IT Computer Science or related field; or an associate degree with 5 years of experience.
Experience: 35 years in IT support plus 2 years in leadership.
Certifications: ITIL 4 Foundation HDI Support Center Manager CompTIA A Microsoft 365.
Core Skills: People management incident management SLA oversight communication andoperational discipline.

TriTech is an equal opportunity employer.

Required Experience:

Manager

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