Service Desk Leader

Paul Mitchell The School Jacksonville is hiring!

Service Desk Leader - Join Our Team!

We are seeking a motivated and service-driven Service Desk Leader to support daily operations and create an exceptional experience for every guest who walks through our doors. This leadership role is responsible for guiding the Guest Experience Team supporting smooth guest flow maintaining service standards and partnering with school leadership to ensure an outstanding environment for guests Future Professionals and team members.

If you are passionate about customer service enjoy developing others and thrive in a fast-paced team-oriented environment we invite you to apply!

About our School

Each Paul Mitchell school is independently owned and operated and committed to providing a high-quality educational experience. We support Future Professionals our students in developing strong technical skills creativity professionalism and a sense of community. Our programs in cosmetology and other state-approved disciplines prepare students to achieve state licensure and pursue their career goals in a collaborative inclusive and student-centered learning environment.

Job Summary

The Guest Experience Team Leader is responsible for leading coordinating and supporting guest experience operations within the clinic environment. This role ensures consistent execution of guest service standards oversees front-of-house operations retail product inventory and display and provides coaching and support to Guest Experience Team Members. This position focuses on execution consistency and people leadership and does not provide licensed instruction evaluate technical skills manage budgets or enforce academic or sanitation compliance.

Essential Functions

• Lead and coordinate daily guest experience operations to support smooth guest flow and service transitions.
• Provide coaching guidance and support to Guest Experience Team Members.
• Monitor guest experience execution and escalate operational issues as needed.
• Support scheduling coverage and coordination of guest experience staff.
• Serve as an escalation point for guest service concerns and ensure timely resolution through appropriate channels.
• Reinforce approved guest experience systems standards and behaviors.
• Partner with operations and education leadership to align guest flow with clinic and classroom needs.
• Communicate priorities observations and operational needs to leadership.
• Support opening and closing procedures and ensure guest-facing areas meet presentation standards.
• Oversee and manage retail products displays and shelves.
• Report product inventory to the School Director.

Requirements

Education Licensure and Experience:

• High school diploma or equivalent required; additional experience in leadership hospitality or service operations preferred
• Prior experience in guest services front desk operations or service-based leadership roles preferred

Knowledge Skills and Abilities:

• Ability to coach and support team members effectively
• Strong oral and written communication organization and problem-solving skills
• Ability to balance guest service priorities with operational needs
• Working knowledge of scheduling point-of-sale and guest management systems
• Ability to maintain professionalism and composure in a fast-paced environment

Schedule Expectations

This role is performed primarily on-site at the school location. No remote work is available for this position.

Work schedules vary by location and role based on operational need and may include:

• Daytime evening or weekend hours based on the schools program schedule
• Occasional mandatory weekend days
• Occasional school events outreach or activities outside of standard hours

Paul Mitchell The School Jacksonville is an equal opportunity employer.

NOTICE OF NON-DISCRIMINATION: Paul Mitchell The School Jacksonville (School) does not discriminate on the basis of protected class status including sex and prohibits sex discrimination in any education program or activity that it operates as required by Title IX and its regulations including in admission and employment. Inquiries about Title IX may be referred to the Schools Title IX Coordinator the U.S. Department of Civil Rights or both. The Schools Title IX Coordinator

The Schools Protected Class Non-Discrimination Policy and Grievance Procedures can be located here To Report information about conduct that may constitute sex discrimination or make a complaint of sex discrimination under Title IX please contact the Title IX Coordinator through one of the above methods (telephone email or in person at their office).