Service Desk Field Technician

Peraton is hiring a Service Desk Field Technician supporting the Enterprise IT contract for NORAD/NORTHCOM. This role is on-siteat Peterson AFB in Colorado Springs CO.

The Service Desk Field Technician serves as the front-linetechnical support professional for the organization bridging the gap between end-users and complex IT infrastructure. This role provides Tier I and II support diagnosing and resolving hardware software and peripheral issues directly at the users workspace or remotely. The candidate plays a crucial role in maintaining endpoint compliance deploying new hardware and software assets and ensuring that personnel have reliable secure access to their required systems.

Principal Duties and Responsibilities

• Incident & Request rapid professional technical support for desktops laptops mobile devices and peripherals; uses the enterprise ticketing system (e.g. ServiceNow) to track escalate and resolve user issues.
• Endpoint Lifecycle deploys and recovers IT hardware; ensures that gold images and software deployments adhere to baseline security standards prior to deployment.
• Compliance & in verifying that all endpoints receive necessary patches and antivirus updates; re-mediatesnon-compliant workstations identified by vulnerability scans.
• Physical Infrastructure network and systems teams with physical racking cabling and basic hardware troubleshooting in server rooms or telecommunications closets as directed.
• User Training & users on basic IT security practices safe handling of classified materials on digital systems and usage of enterprise software tools.
• asset inventory databases contributes to the Service Desk knowledge base and documents workaround solutions for recurring technical issues.

What youll need:

• Education: BS/BA degree Bachelors degree in IT with 6 years experience or 9 years of experience in lieu of a degree
• 6 years of experience in an IT help-desk service desk or field support role.
• Demonstrated hands-on experience troubleshooting Windows 10/11 operating systems Microsoft Office 365 and standard enterprise applications.
• Understanding of basic networking concepts (IP addressing DNS DHCP) and Active Directory user management.
• Strong customer service and communication skills with the ability to explain technical concepts to non-technical staff.
• Certification: DoD 8570/8140 at IAT Level I or II (e.g. A CE Security CE).
• Clearance: active Top Secret with the ability to obtain an SCI clearance.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.