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Service Desk Engineer I
Job Location:
Monthly Salary:
Experience Required:
Posted:
20 August 2026 (16 hours ago)
Posted:
Application Deadline:
17 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Endurance IT Services is growing their office team! We are seeking a customer-focused T1 Help Desk professional to join our Managed Services this role you will serve as the first point of contact for client technical support needs providing timely troubleshooting and resolution of hardware software network and issues related to Microsoft 365. The ideal candidate is a strong communicator who is passionate about delivering exceptional customer service and resolving technical challenges.
Work Arrangement: 100% onsite in Virginia Beach
Key Responsibilities
- Provide first-level support for client IT issues via phone chat and ticketing systems.
- Troubleshoot and resolve hardware software Microsoft 365 network and connectivity issues.
- Manage document and update support tickets while meeting service-level expectations.
- Escalate complex issues when necessary and collaborate with internal teams to drive resolution.
- Maintain accurate documentation of troubleshooting steps client communications and time entries.
- Deliver professional courteous and high-quality customer service.
- Participate in onsite client support activities as needed.
Qualifications
- High School Diploma or GED required.
- 2 years of IT support help desk or technical troubleshooting experience.
- Working knowledge of Windows 10/11 Microsoft Server environments Microsoft 365 Active Directory Exchange Entra ID (Azure) and basic networking concepts.
- Preferred experience supporting switches routers firewalls wireless networks and VLANs
- Strong problem-solving communication and customer service skills.
- Microsoft CompTIA or related IT certifications are a plus.
About Endurance IT Services
Endurance IT Services provides Managed IT Services Cybersecurity Solutions Network Infrastructure and IT Consulting to help businesses stay secure connected and productive. We also offer IT Staffing for Direct-Hire Contract-to-Hire and Contract roles as well as internal full-time positions.
Some opportunities may not be exclusive and may evolve as we work with clientsbut our mission remains consistent: helping candidates find the right job that aligns with their skills and career goals.
Required Skills:
Help Desk Service Desk IT Technician
