Service Desk Engineer

Siri InfoSolutions Inc

Job Location:

Blue Bell, PA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Service Desk Engineer

Blue Bell PA(Onsite)

Fulltime

Job Description

Must Have Technical/Functional Skills

ServiceDesk E2 ITIL Windows MAC Networking

Roles & Responsibilities

Ticket Logging: Receive log and categorize incidents and service requests.
First-Level Support: Provide initial troubleshooting and resolution using knowledge base.
User Assistance: Support users with common issues (password reset access basic IT issues).
Escalation: Identify unresolved issues and escalate to L2/L3 as per SLA.
SLA Adherence: Ensure timely response and resolution within agreed SLAs.
Documentation: Update tickets with accurate actions and resolution details.
Communication: Keep users informed on status and closure.

Generic Managerial Skills If any

Understand SLAs and KPIs

Thanks & Regards

Chandragupt Shivam

Ph : EXT-3188

Service Desk Engineer Blue Bell PA(Onsite) Fulltime Job Description Must Have Technical/Functional Skills ServiceDesk E2 ITIL Windows MAC Networking Roles & Responsibilities Ticket Logging: Receive log and categorize incidents and service requests. First-Level Support: Provide initial t...