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Service Desk Analyst
Job Location:
Job Location:
Nashville, TN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
21 July 2026 (30+ days ago)
Posted:
Application Deadline:
10 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Title: IT Service Desk Specialist
Location: Nashville TN Onsite ( Daily 7.5 hrs 8AM to 4:30 PM)
Duration: 12 Months
Position Summary
The Service Desk Personnel provides frontline technical support to end users troubleshooting hardware software network printer mobile device application and account access issues. This role manages tickets in ServiceNow and delivers professional customer service while handling up to 30 calls per day.
Key Responsibilities
Location: Nashville TN Onsite ( Daily 7.5 hrs 8AM to 4:30 PM)
Duration: 12 Months
Position Summary
The Service Desk Personnel provides frontline technical support to end users troubleshooting hardware software network printer mobile device application and account access issues. This role manages tickets in ServiceNow and delivers professional customer service while handling up to 30 calls per day.
Key Responsibilities
- Provide phone remote and in-person technical support.
- Troubleshoot printers server/local print queues hardware applications VPN Wi-Fi LTE and network connectivity.
- Perform basic Active Directory tasks including navigating OUs checking attributes password resets and account unlocks.
- Support iPhones and iPads including setup account resets network settings and backup/restore.
- Support Microsoft Teams Cisco Webex and video conferencing solutions.
- Provide remote support using RDP MSRA Teams and Webex.
- Deploy and configure IT hardware and equipment.
- Create update assign and manage tickets in ServiceNow.
- Maintain strong customer service and communication with end users.
- Required Qualifications
- IT Service Desk Help Desk or Call Center experience preferred.
- Strong customer service and communication skills.
- Experience with Active Directory ServiceNow printer troubleshooting remote support and basic network troubleshooting.
- Ability to handle up to 30 calls per day.
- Ability to lift at least 50 pounds.
Email resumes to to apply!
Required Experience:
IC
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