Service Desk Analyst (ISS 4)

Oregon State Treasuryis recruiting for the position ofService Desk Analyst (Information Systems Specialist 4).The primary purpose of this position is response to incidents/request for the Service Desk Tier 1 in office support for Service Desk provide operations functions at Oregon State Treasury.

Job Duties Summary

• Service Desk Support (Complexity level 1 & 2) work with OST users other Stateagenciesand Treasury customers.

• Perform installation of software and management of workstation hardware security patching and upgrades.

• Ensure mobile devices are managed by Mobile Device Management.

• Task in Active Directory which includescreateandremoveuser accountscreateandmaintainfile/folder permissions.

• Follow procurement process for technology and software procurement.

• Contact technology vendors for service or troubleshooting of applications.

• Ensure assets are assigned to users/locations in Asset Management systems as they are distributed.

• Respond to Service Desk procurement task in Contract Insights.

• Documentresolutions andupdate knowledge articles and procedures asappropriate.

• Under supervisionperform patchesin SCCM on servers following patch cycle. Performclean upof server and workstation patches. Ensures non-compliant workstations are brought into compliance.

• New Hire Orientation for technology remote or in person.

• Hardware and Mobile devicerefreshesas needed.

• Provide support for Business Units use of technology in Board Meetings as needed.

• Other duties as assigned.

Work Schedule

This position will have the opportunity for a hybrid (remote and in-office) work location schedule; in-office work will bepredominately fromTreasurys Tigard office. This position will work in the office two days per week withadditionaldays in the office as needed for business operational needs.During theinitialtraining period employees are expected to be in the office morefrequentlyto support onboarding learning and collaboration.

Salary Range

$62136-$93972 annually.

Job Classification

This position is classified asanInformation Systems Specialist 4.This position isa SEIU represented position.

RequiredMinimum Qualifications

• Three (3) years of information systems experience inservice desk analyst work;OR

• AnAssociates degree in Computer Science Information Technology or related field OR completion of a two (2) year accredited vocational training program in information technology or related field;
  ANDone (1) year of information systems experience inservice desk analyst work.

Desired Attributes

Job SpecificAttributes

• Customer ServiceServiceDesk Level 1 & 2. User error triage of software password resets repetitive functions follows procedures

• Relevant experience with Windows OS Microsoft System Center Configuration Manager Internet Browsers Microsoft Office Suit Microsoft Active Directory. (3/5 listed)

• Inventory management and asset tracking

• Experiencewith informationsecurity

• Experience withcustomer training create documentation on resolutions and write procedures.

• Experiencewithparticipatingor leadingprojects for InformationTechnologyinitiatives.

CoreAttributes

• Respect Treats all individuals fairly and respectfully; works effectively with others; fosters an environment where opportunities to thrive are available to all; respects different values and viewpoints.

• Teamwork Acts in a professional respectful and courteous manner recognizes the worth of others and places the good of the team ahead of personalobjectives.

• Flexibility Demonstrates willingness to change to meet organizational needs professionally handles discomfort with a changing work environment andremainscalm in stressful situations.

• Communication Effectively articulates and exchanges information with internal and external stakeholders.Isprompt in responding to questions and inquiries.

• Initiative Takesappropriate actionwithout waiting for explicit instructions generates creative approaches to addressing problems and opportunities.

• Critical Thinking Identifies and weighs options makes sound decisions after reviewing all relevant information plans for potential problems takes calculated risks and recognizes impact of solutions.

• Time ManagementPrioritizes and manages time effectively across various competing tasksdemonstratingfocus and adaptability arriving on time for meetings and meetingdeadlines.

• Attention to DetailDemonstratesaccuracyand thoroughnesswhenaccomplishingtasks.

How to Apply

Youare required toupload your resume and a cover letter describing howyou meet the desired attributes listed above.

Please make sure the attributes and qualifications youpossessare clearlydemonstratedin your application materials.Following these instructions and providing this informationwill be used todeterminewhich candidates will be selected to move forward in the process.

We will accept applications through the job announcement closing date however we may close this recruitment early if we receive a well-qualified applicant pool.If interested please apply early.

Special Information

• Prospective employees are subject to an extensivebackgroundcheck that may include but not be limited to validation of all application materials prioremploymentandprofessionalreferences driving records and fingerprint-based state and federal criminal and civil records. Adverse background data may be grounds for immediate disqualification.

• OST does not offer visa sponsorships and within three days of hire the successful candidate willbe requiredto complete the U.S. Department ofHomeland Securityform I-9 confirming authorization to work in the United States.

• Oregon state government provides preference in employment to qualifying veterans disabled veterans as well as current and former servicemembers of the Oregon National Guardin accordance withORS 408.225 408.230 and 408.235.To receivepreferenceyoumustattachappropriate documentationas outlined by the Department of Administrative Services at the following website:Veterans Resources. You may also call the Oregon Department of Veterans Affairs at 1-.

• OST is an equalopportunityaffirmative action employer committed to a diverse workforce.

• Consistent with the Americans with Disabilities Act (ADA) Oregon State Treasury will provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. Requests for reasonable accommodationappliesto all aspects of employment including the application process. If reasonable accommodation is needed please call Oregon State Treasuryat and request to be connected to Human Resources.