Service Desk Analyst

Role Overview
As the Service Desk Analyst you will provide frontline technical support including documenting troubleshooting resolving and prioritizing incoming help desk requests. You will support end users with company computers applications printers telephones and other related addition you will play a key role in employee lifecycle support including onboarding offboarding and equipment provisioning to ensure a seamless and positive user experience across a fast-growing organization.

What You Will Do
Serve as the primary point of contact to resolve hardware software and network issues reported to the Help Desk via phone email or in person
Provide support for Microsoft 365 applications operating systems and other business applications
Deliver hardware and software support and maintenance for laptops desktops printers and other common peripherals
Provide support for mobile devices and production data collection equipment
Participate in projects to improve business processes and IT infrastructure

User Onboarding & Offboarding Responsibilities
Coordinate and execute new hire onboarding including provisioning user accounts configuring system access and ensuring readiness for Day 1
Prepare and deploy user workstations including laptops peripherals and required software
Partner with HR and managers to deliver a consistent and high-quality onboarding experience
Manage employee offboarding including timely deactivation of accounts removal of system access and adherence to security and compliance policies
Coordinate recovery of company-issued equipment and update asset tracking records

Equipment Deployment & Lifecycle Management
Configure image and deploy end-user hardware ensuring security standards and company configurations are met
Maintain accurate inventory and lifecycle tracking of all IT assets
Provide ongoing support for deployed devices including troubleshooting and replacement coordination

Candidate Profile
Skills & Qualifications:
Education: Bachelors degree in Information Technology or related field preferred (certificates a plus)
Experience: 15 years of IT support experience in a networked environment utilizing Microsoft 365
Core Skills:
o Excellent customer service skills with the ability to support a diverse user base in a fast-paced high-growth environment
o Ability to adapt quickly to changing priorities evolving technology and shifting business needs
o Strong time management skills with the ability to multitask prioritize and meet deadlines
o Strong interpersonal skills with a customer-focused mindset and ability to work effectively across all levels of the organization
o High attention to detail and quality of work
o Strong problem-solving and root cause analysis capabilities

Work Environment
Office-based environment
Occasional travel to remote sites in United States may be required
Ability to lift up to 50 lbs and work under desks to install and maintain equipment