Service Delivery Manager
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Job Summary
About this opportunity:
- Job Location: Plano TX
- Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings forinitialand/or change of employer paperwork for H-1s H-1B1s E-3s O-1s andTNs. Ericsson also doesnot hire F-1s working on CPT or EAD for this position.
Ericsson is seeking a highly motivated and results-driven Project Manager to support the successful execution of large-scale supply chain and hardware delivery projects across hyperscale customer environments throughout the Americas. This role is responsible for the day-to-day management and execution of third-party hardware deliveries and associated services through Ericssons supply chain to customer locations ensuring projects are delivered safely on time within budget and to Ericssons high-quality standards.
The ideal candidate will work closely with Service Delivery Managers Logistics Managers customers vendors and internal stakeholders to coordinate project execution monitor performance manage costs and ensure timely completion of project deliverables. Working in a fast-paced and rapidly evolving environment the Project Manager will leverage data reporting and strong organizational skills to drive efficient delivery while supporting customer satisfaction and operational excellence.
As a Project Manager you will play a critical role in the successful execution of hardware logistics and supply chain projects. You will provide project coordination financial oversight reporting and customer support while ensuring adherence to established processes and delivery commitments.
Key responsibilities include:
Manage the day-to-day execution of hardware and logistics projects ensuring compliance with project schedules budgets and delivery milestones.
Coordinate with Logistics Managers and operational teams to track hardware movement delivery status and project progress.
Maintain project plans schedules risks actions issues and dependencies throughout the project lifecycle.
Prepare and distribute project status reports dashboards KPIs and customer updates.
Monitor project financials including budget tracking forecasting cost management and variance reporting.
Support customer meetings governance reviews and stakeholder communications by providing accurate project data and reporting.
Track project deliverables and coordinate cross-functional teams to ensure timely execution and issue resolution.
Manage project escalations and support risk mitigation activities to minimize delivery impacts.
Ensure timely processing and reconciliation of goods receipts and other project-related financial transactions.
Prepare project close-out documentation customer acceptance records lessons learned and final close-out packages.
Support process improvement initiatives reporting enhancements and automation opportunities to improve project execution.
Coordinate with vendors suppliers and internal stakeholders to ensure project requirements and delivery commitments are met.
To be successful in this role you combine strong project management organizational and financial management skills with the ability to coordinate multiple stakeholders and priorities in a dynamic environment.
Qualifications and experience include:
Bachelors degree or higher in Business Supply Chain Management Engineering Operations Logistics Telecommunications or a related field.
Minimum of 5 years of experience in project management supply chain operations logistics service delivery or related operational functions.
Experience managing project schedules budgets status reporting and customer deliverables.
Knowledge of hardware logistics transportation operations customer delivery processes and supply chain operations.
Strong financial acumen with experience tracking budgets forecasts costs purchase orders invoicing and goods receipt processes.
Excellent analytical and problem-solving skills with attention to detail and accuracy.
Strong customer relationship stakeholder management and communication skills.
Proven ability to coordinate and influence cross-functional teams in a matrixed environment.
Experience managing project risks issues escalations and project close-out activities.
Advanced proficiency in Microsoft Office applications particularly PowerPoint Excel and Power BI with the ability to translate data into actionable business insights.
Highly organized results-oriented and capable of managing multiple priorities while consistently meeting project commitments.
Why join Ericsson
At Ericsson youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the worlds toughest problems. Youll be challenged but you wont be alone. Youll be joining a team of diverse innovators all driven to go beyond the status quo to craft what comes next.
What happens once you apply
Click Hereto find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences perspectives and skillsets. We truly believe this approach drives innovation which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employerlearn more.
If you need assistance or to request an accommodation due to a disability please contact Ericsson at
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities duties and skills required for this position and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) Plano (Country/ City)
Job details: Service Delivery Manager
Compensation and Benefits at Ericsson
At Ericsson we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including but not limited to location and the candidates combination of job-related knowledge qualifications skills education training and experience.
Short-Term Variable Compensation Plan : Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the units objectives individual performance and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay you are receiving Ericssons full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericssons Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation up to 3 personal days per year 11 annual holidays 8 hours of volunteer time and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employees start date. Furthermore Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs educational assistance matching gifts and recognition programs.
Required Experience:
Manager
About Company
Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that a ... View more
