Service Customer Experience Agent (BDC)

Service Customer Experience Agent (BDC)

At Doug Smith Auto we take pride in taking care of our customers and our team. As a Service BDC Agent youll be the central communication hub for our Service Departmenthandling inbound and outbound calls answering customer chats scheduling service appointments and answering basic questions to keep everything running smoothly.

You are the first point of contact and the ultimate helper for our service guests. No high-pressure salesjust high-quality customer care across every channel.

• Manage Communication: Manage incoming and outgoing phone calls text messages and live website chats.

• Scheduling: Book service appointments accurately so our workshop stays efficient and customers get back on the road safely.

• Customer Support: Answer basic service questions provide updates and ensure every guest feels valued.

• Outreach: Make outbound follow-up calls to remind customers about upcoming maintenance or check in on recent service.

We take care of the people who take care of our customers.

• Debt-Free College Degree Program (100% covered tuition)

• Health Benefits: Medical Dental and Vision Insurance Health Savings Account (HSA)

• Financial Security: 401(k) with Company Match Life AD&D and Short-Term Disability Insurance

• Time Off: Paid Time Off (after year one) Holiday Pay

• Dealership Extras: Employee discounts on vehicles parts and service

You dont need any experience to start here - if you have the right attitudewe will train you on the rest.

• People First: Charismatic outgoing and genuinely enjoys talking to people.

• Motivated & Reliable: A self-starter who brings good energy to work every day.

• Tech-Savvy Enough: Comfortable typing navigating basic computer programs and texting/emailing professionally.

• The Essentials: High school diploma (or equivalent) age 18 with a valid drivers license and a clean driving record.

• Availability: Ready to work full-time including Saturdays (with a set day off during the week).

If youre ready to start a new career and want to be part of a fun uplifting team wed love to hear from you!

Doug Smith Autois an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive welcoming environment for all team members