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Service Coordinator
Job Location:
Monthly Salary:
Posted:
22 August 2026 (5 days ago)
Posted:
Application Deadline:
19 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Service Coordinator
Classification
Non-Exempt
Job Summary
Coordinate all functions related to service support and the development of all technicians. Support the overall objectives of the service department as a group.
Essential Functions
Non-Exempt
Job Summary
Coordinate all functions related to service support and the development of all technicians. Support the overall objectives of the service department as a group.
Essential Functions
- Receive completed work orders from field technicians with job completion form
- Process work orders ensuring accuracy when the repairs are complete
- Ensure all work orders are closed within five days of last activity
- Enter all work order notes
- Adjust travel time as needed according to job/customer requirements
- Adjust labor repair time to marketing service time
- Dispatch and schedule technicians when required
- Set up work orders when CSAs are not available or rental department request a repair when required
- Communicate with technicians on jobs as needed for accurate job closings
- Look up warranty coverage for each machine and place in work order for technician to reference
- Work with outside vendors as needed and ensure invoices are provided for PO process
- Keep current on new systems technology and advancements in the industry
- Keep current on DOT regulations and requirements for service trucks as well as environmental compliance
Qualifications
- High school graduate preferred
- Technical knowledge and experience preferred
- Ability to communicate effectively verbally and in writing
- Intermediate user of Excel Word and Outlook
- Advanced knowledge of PowerPoint or equivalent
- Must have a solid background in proper diagnostic procedures
- Must be self-motivated and a self-starter
- Ability to work well with internal and external customers
- Must be able to accomplish all requirements with minimal supervision
Typical Physical Activity
A major portion of every day will be spent outdoors walking stooping and bending climbing on and off machines. Occasional lifting up to 50 lbs. Proper PPE is required for all training.
A major portion of every day will be spent outdoors walking stooping and bending climbing on and off machines. Occasional lifting up to 50 lbs. Proper PPE is required for all training.
Travel Requirements
Must be able to travel regularly with overnight stays
The Field Service Coordinator must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities duties and/or skills required of personnel so classified.
Doggett is an Equal Employment Opportunity Employer
Required Experience:
IC
About Company
Doggett is one of North America’s largest equipment dealer groups representing & servicing manufacturers and offers construction equipment parts, New & used sales & rentals. Give us a call!
