Service Coordinator
Job Location:
Santa Fe Springs, CA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
WHERE DETAILS MAKE A MISSION-CRITICAL IMPACT.
THE TECHNICIAN SHOWS UP READY.
Thats because of the work you did before they left.
DuraServ is looking for a Service Coordinator who dispatches with precision invoices without error and keeps every customer call service order and parts request moving without a missed beat.
DuraServs field technicians keep commercial dock and door systems running for warehouses distribution centers and industrial facilities across the country. But before a technician ever arrives on site a Service Coordinator has already taken the call created the service order confirmed the parts dispatched the right person and set the customers expectation correctly. After the call closes the Service Coordinator has invoiced accurately and filed every record clean.
This is not a passive administrative role. Its an active coordination function that connects customers technicians parts suppliers and management into a single seamless service experience. Every missed detail has a downstream consequence. Every detail handled correctly keeps the branch running the way its supposed to.
If you thrive in a fast-paced environment where accuracy matters and no two days look the same this is your kind of role.
Customer & Communication
- Answer inbound calls and email communications providing responsive professional support and direction on customer inquiries returning calls promptly without letting anything fall through
- Review incoming sales and service leads coordinating delegation to the appropriate person efficiently and without delay
- Serve as a professional point of contact for internal and external customers across every interaction your tone your accuracy and your follow-through represent DuraServ
Dispatch & Coordination
- Schedule and dispatch service calls effectively matching the right technician to the right job with the right information at the right time
- Accurately prepare service orders by creating entries in the system of record working closely with management and technicians to ensure every work order is complete correct and timely
- Order parts as needed for service work and maintain accurate records related to all parts orders nothing waits because a part wasnt ordered
Administration & Accuracy
- Invoice service work and planned maintenance accurately and on time every charge correct every invoice complete before it goes out
- Post vendor invoices for Accounts Payable with the same attention to detail you apply to outbound billing
- Process customer credit card payments promptly ensuring records are secure and filed appropriately
- Conduct warehouse-related duties as assigned and support additional office functions directed by the Operations Manager or Division Vice President
You dont let things sit. A call comes in you handle it. A service order needs to be created you create it correctly. A part needs to be ordered you order it before it becomes a problem.
- Organized by instinct you manage multiple service orders parts requests dispatches and communications simultaneously without losing accuracy on any of them
- Responsive and professional you return calls promptly communicate clearly with customers and technicians and always represent DuraServ the right way
- Detail-oriented where it matters invoicing errors parts miscommunications and misfiled records create downstream problems; youre the person who prevents them
- Comfortable in a fast-paced environment priorities shift calls stack up and urgency is the baseline; you dont need calm to be effective
- Administratively fluent you know your way around Microsoft Office (Word Excel Outlook) pick up new systems quickly and maintain records that hold up to scrutiny
- A team anchor the technicians the operations manager and the customers all depend on you to be accurate available and professional; you take that responsibility seriously
- High School diploma or equivalent
- Proficiency with Microsoft Office Word Excel and Outlook are daily tools in this role
- Strong organizational and communication skills you manage multiple priorities simultaneously without losing quality on any of them
- Ability to work in a fast-paced high-volume environment where responsiveness and accuracy are equally non-negotiable
Preferred
- 13 years of experience in a service coordination dispatch administrative or operations support role
- Experience with work order management invoicing or service administration in a field service or similar environment
- Background in the commercial dock and door mechanical services or industrial services industry is a meaningful advantage
- Competitive compensation commensurate with experience
- Full benefits package: medical dental vision and 401K with company match
- Company-provided life insurance short-term and long-term disability
- A role where your work has immediate visible impact on the branch and the customers it serves
- A stable office-based environment at a company that invests in the people who keep operations running
- A path to growth within branch operations for high performers who want to take on more responsibility
If youve been in a coordination or administrative role where you were the person everyone relied on to keep things moving where your accuracy prevented problems and your responsiveness kept customers satisfied you already understand what this job requires.
DuraServs Service Coordinators are the reason the technicians show up prepared the customers stay informed and the branch closes its service orders clean. Thats not a small contribution its the foundation everything else is built on.
Where details make a mission-critical impact. Every day. Thats this role.
APPLY NOW Precision Coordinators Wanted.
Hit Apply. Tell us what coordination or administrative function youve supported and how you keep everything accurate when the pace picks up.
Please note: This is NOT a remote or hybrid role. On-site presence at the branch is required.
About DuraServ
DuraServ is a national leader in commercial dock and door solutions operating across the U.S. and Canada since 2001. Our field technicians are not an afterthought they are the standard by which DuraServ is measured in every market we serve.
COMPENSATION
This compensation information is a good faith estimate of the salary or hourly wage range that DuraServ reasonably expects to pay upon hire and is provided in accordance with applicable state and local pay transparency laws. Similar positions located outside of a covered jurisdiction may not necessarily receive the same compensation. The anticipated compensation range for this role is $53000 to $72000 and reflects the range DuraServ expects to pay at the time of hire based on factors including geographic market skills experience qualifications and internal equity.
Salary/Hourly: Salary
In addition to base compensation this role is eligible for the following:
- Medical dental and vision insurance
- 401(k) with company match
- Paid time off and company holidays
Equal Opportunity Employment
DuraServ and its subsidiaries are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex age status as a protected veteran among other things or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment hiring placement promotion transfer employment advertising or solicitations compensation layoff or termination of employment.
For candidates applying to a job in California please refer to the California Consumer Privacy Act (CCPA). To learn about the CCPA clickhere.
Accommodation
DuraServ and its subsidiaries are committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process please email.
NOTICE TO EXTERNAL RECRUITING AGENCIES & SEARCH FIRMS |
DuraServ LLC and its affiliate businesses do not accept unsolicited resumes or candidate profiles from external recruiting/staffing agencies or search firms. Any resume or candidate information submitted to any DuraServ employee without a fully executed written search agreement in place with DuraServs Talent Management team will be deemed the property of DuraServ LLC.No placement fee will be owed or paid now or in the future regardless of whether the candidate is subsequently hired. Agencies seeking to be considered as an authorized vendor must have a current countersigned agreement with DuraServ LLC prior to submitting any candidates. Agencies should not contact hiring managers regional leadership or any other DuraServ LLC employee directly. |
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Required Experience:
IC
