Service Coordinator

We are looking for a full time Service Coordinator. This position will be responsible for interacting with service customers technicians parts and service vendors and all levels of business management. They will be responsible for scheduling and confirming service appointments. The duties are as follows:Answering internal and customer service callsOpening and closing work orders including accurately recording story lines into each orderResponsible for costing work orders at a rate of no less than 225 segments per monthFollow up with other inter-company departments on open issuesMonitor work in process (WIP)Scheduling periodic maintenance for customer equipmentScheduling transportation for any piece of equipment that needs to be moved to a branch and/or customerCross train with other admin staff to provide back-up in all positionsResearch billing and invoicing questions and provide solutionsIncorporate Altas Guiding Principles into daily activitiesPerforms other duties as assignedConsistent regular and reliable attendance including being ready for work at the designated start timeQualifications:Customer service experience is highly have strong computer skills and working knowledge of Microsoft Word Excel and Outlook. Previous ERP experience is a excellent verbal and written communication time management skills and the ability to communicate with all levels of coworkers as well as Skills - Intermediate: Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement volume and Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized Demands/Work Environment:Physical/Sensory Functions: Regularly will use sit use hands talk/hear; Frequently will reach with hands; Occasionally will stand walk climb or balance stoop kneel crouch or crawl taste/: No special vision and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 poundsWork Environment: Regularly will work near moving mechanical parts exposed to fumes or airborne particles