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Service Coordinator Dispatcher
Job Location:
Job Location:
Chattanooga, TN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
22 August 2026 (21 hours ago)
Posted:
Application Deadline:
19 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Service Coordinator / Dispatcher
Forklift & Material Handling Equipment Service
Charlotte NC Full-Time Onsite Monday-Friday
Competitive Pay Based on Experience
Help Keep Customers Running
WMH Solutions is looking for a Service Coordinator / Dispatcher to support our customers technicians and service operations team.
If youve worked in service dispatching service writing customer support automotive service fleet maintenance equipment service heavy equipment construction equipment or industrial operations this could be an excellent opportunity to grow your career.
In this role youll help coordinate technician schedules manage service work orders communicate with customers support billing and documentation and keep service operations moving efficiently.
Simply put:
Youll be one of the key people helping customers get the support they need and helping technicians stay productive in the field.
Why This Role Matters
When a customers equipment is down every minute matters.
This position serves as the connection point between:
Customers
Field Service Technicians
Parts Personnel
Branch Operations
Service Leadership
Your ability to stay organized communicate clearly and keep moving pieces aligned directly impacts customer satisfaction technician productivity and overall service performance.
Why Join WMH
For more than 35 years WMH Solutions has been a trusted leader in material handling equipment service rentals fleet management automation and warehouse solutions.
Today WMH supports customers across six states with 11 locations and more than 250 associates.
What Sets WMH Apart
Exclusive Linde Material Handling dealership partner
35 years of industry leadership
Growing service organization
Industry-leading technology and equipment
Internal promotion opportunities
Leadership development programs
Long-term career stability
Team-oriented culture
At WMH we dont just fill positions.
We invest in people and help build long-term careers.
Compensation & Benefits
Benefits Include
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term & Long-Term Disability
401(k) with Company Match
Profit Sharing Opportunities
Paid Holidays
Paid Time Off
Cell Phone Allowance
Professional Development
Leadership Development Opportunities
Internal Career Growth
What Youll Do
Service Coordination & Dispatch
- Coordinate incoming customer service requests
- Schedule and dispatch field service technicians
- Manage technician workloads and service activity
- Monitor work-in-progress (WIP)
- Communicate scheduling updates and service timelines
Work Order Administration
- Open manage and close service work orders
- Maintain accurate service documentation
- Ensure labor parts and billing information is entered correctly
- Support warranty and service processing activities
- Maintain accurate customer and equipment records
Customer Communication
- Serve as a primary point of contact for service-related inquiries
- Provide customers with service status updates
- Coordinate communication between customers and technicians
- Deliver a high level of customer service and follow-through
Operational Support
- Support service reporting and documentation
- Assist with fleet and rental administration activities
- Support branch service operations
- Help identify opportunities to improve efficiency and customer satisfaction
A Typical Day Might Include
Dispatching technicians
Updating customers on service progress
Creating and processing work orders
Coordinating parts and labor information
Monitoring technician schedules
Resolving service-related issues
Supporting billing and documentation
Helping the team stay organized and on schedule
No two days are exactly the same.
Success comes from staying organized communicating effectively and keeping multiple priorities moving forward.
What Were Looking For
Experience In One Or More Of The Following
- Service Coordination
- Service Dispatch
- Service Writing
- Automotive Service Advising
- Fleet Maintenance Coordination
- Equipment Service Support
- Heavy Equipment Operations
- Construction Equipment Service
- Material Handling Equipment
- Customer Service
- Operations Support
- Branch Administration
Qualifications
- High School Diploma or GED
- 2 years of experience in service coordination dispatching customer support operations support administration or related fields
- Strong organizational and multitasking skills
- Excellent communication skills
- Strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office and computer systems
Highly Preferred
- Forklift industry experience
- Material handling experience
- Automotive service experience
- Heavy equipment experience
- Service management software experience
- Fleet maintenance coordination experience
This Role May Be A Great Fit If Youve Worked As A
- Service Coordinator
- Service Dispatcher
- Service Writer
- Service Administrator
- Automotive Service Advisor
- Fleet Coordinator
- Maintenance Coordinator
- Operations Coordinator
- Customer Service Coordinator
- Branch Administrator
- Rental Coordinator
- Equipment Service Coordinator
If your background is similar wed encourage you to apply.
Ready To Join WMH
If youre looking for an opportunity where your organizational skills communication abilities and service mindset make a direct impact every day wed love to hear from you.
Join a growing organization support a talented team of technicians and build a long-term career with one of the Southeasts leading material handling companies.
Apply today and discover whats possible with WMH Solutions.
WMH Solutions is an Equal Opportunity Employer.
Required Experience:
IC
About Company
Explore Wheeler Material Handling for innovative solutions in new, used, and rental equipment. Enhance your fleet with our top-tier material handling products and services.
