Service Coordinator

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Leica Biosystems one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

At Leica Biosystems were not just shaping the future of cancer diagnostics were transforming lives. Our mission of Advancing Cancer Diagnostics Improving Lives is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis we empower clinicians with innovative reliable solutions so they can give patients timely accurate answers when they need them most. When you join Leica Biosystems youre not just taking a job; youre becoming part of a passionate team that knows every moment matters when it comes to cancer. Youll help develop diagnostic solutions that turn anxiety into answers and aid the acceleration of next-generation life-changing therapies. Surrounded by a diverse and collaborative global community youll be inspired each day to stretch grow and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Service Coordinator for Leica Biosystems is responsible for supporting Field Service Engineers through the active dispatching of customer work order requests. This role helps drive time and materials revenue through managing the flow of customer purchase orders for an assigned territory proactively schedules Preventative Maintenance (PM) service visits coordinates installations decommissions and moves of instruments and places part orders for the Field Service organization. Works closely with Field Service Engineers and Field Service Management.

This position reports to the Service Coordination Manager and is part of the Service Coordination Team located in Deer Park IL and will be an on-site role.

In this role you will have the opportunity to:

• Coordinate and dispatch customer work orders across assigned territories balancing customer needs service priority FSE availability location and scheduling requirements to support timely and effective service
• Manage changing priorities throughout the day coordinating repairs Preventative Maintenance installations instrument moves parts and other service needs while keeping customers FSEs and Field Service Management informed
• Identify opportunities to optimize schedules bundle service activity and maximize FSE capacity helping enable the field team to serve customers efficiently and deliver a strong customer experience
  

The essential requirements of the job include:

• High School Diploma with 3 years customer service experience or Associates degree with 1 years of customer service experience
• Demonstrated analytical skills: ability to gather analyze summarize and present data in addition to excellent organizational skills and attention to detail
  

It would be a plus if you also possess previous experience in:

• Experience dispatching Field Service Engineers
• Experience working with and/or SAP
• Previous experience in and through knowledge of the medical device and/or related industries
  

Leica Biosystems a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The hourly range for this role is $25.00 - $28.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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