Service Coordinator

As the premiere Raymond Solutions & Service Center in the NortheastPengate Handling Systemsbuilt a reputation based on cutting-edge innovation quality products and outstanding addition to the full line of Raymond forklifts and equipment we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity.

Pengate Handling Systems is hiring a Service Coordinator (Dispatcher) to join our team!This individual will be Responsible for receiving incoming service calls from customers interacting/scheduling with service technicians preparing customer proposals facilitating service billing and the distribution of service-related information between customers technicians and other departments as needed.

What Youll Do

• Receive service calls from customers.
• Process work orders utilizing the current business management system.
• Maintain and schedule Planned Maintenance agreements.
• Handle special billing needs for customers.
• Maintain an accurate database.
• Provides support for technicians to obtain maximum efficiency.
• Process warranty claims.
• Track technicians time weekly through reports and verify that all time was billed.
• Receive review and challenge paperwork.
• Complete installation reports for all new equipment.
• Issue purchase order numbers to vendors as needed.
• Support policies and procedures of the computer system and the company.
• Order and follow up on parts issues for technicians.
• Coordinate service with subcontractors at customer location.
• Arrange freight for service and support equipment and materials.
• Prepare customer quotes needed from field service technicians.
• Additional duties as required or assigned.

What Youll Need

• High School Diploma or equivalent
• Minimum 2 years experience in customer service
• Billing experience preferred
• Verbal and written communication skills.
• Proficiency with MS Office (Word PowerPoint Excel Outlook) and CRM computer programs

Benefits of working at Pengate

• Generous PTO and 8 paid holidays
• 401(k) w/ match
• Comprehensive medical benefits dental plans and vision coverage
• Opportunities for advancement and ongoing professional development

Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. All human relations decisions will not be based on persons race color religion sex national original marital status disability genetic information age veteran status or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug addition we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application interview or pre-employment requirement please reach out to our Talent Acquisition team at