Service Coordinator

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

About Us
Cullum & Brown is an industry leading industrial equipment distributor and service over 135 years of industry experience Cullum & Brown is a reliable solutions provider with locations in Kansas City and Springfield. We are an authorized distributor of Gardner Denver Elmo Rietschle Hoffman Lamson Tuthill pumps Crane Deming Travaini vacuum pumps Graco Dean Pumps Grundfos PowerEx and Great Lakes. Cullum & Brown is proud to offer 24/7 emergency customer service for not only the brands we sell but all makes and models.

Job Overview
This position is a Service Coordinator supporting the CustomerCenterand serving the compressed air needs of the industrial sector. The Service Coordinatoris responsible fordelivering exceptional customer service and efficiently and effectively coordinating service technicians to meet customer needs. Service Coordinators will manage and communicate with customers sales teams and management while adhering to all order management and operational requirements of the position.

Responsibilities

• Answer incoming servicecalls and schedule techniciansto performpreventive maintenanceandservice scheduling and tracking service techniciansmaximize operating efficiency and effectiveness.
• Guide and develop service technicians asappropriateassistingin technical issue resolution.
• Ensuretimelyandaccurateinvoicing.
• Manage service inventory and rental fleets (repair status location etc.)
• Ensure environmental health and safety as well as Operational Excellence adherence in the the auditing process.
• Earn customer loyalty by effectively and efficiently managing customer interactions ensuring customer and follow-up on service quotes and seek new business whenever possible.
• File warranty claims and monitor there progress until completion.
• Provide repair quotes for customers by working with service technicians after each job has been performed by technician.
• Displayteam effort and dedication to customer bymaintainingflexibility to work overtime and weekends as the business requires.

Requirements

• High school diploma or GED(AssociatesorBachelorsdegree preferred)
• Minimum of 2 years of experience in a related field isrequired

Core Competencies

• Exceptional organization communication (verbal and written) and follow-up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible fast-paced work environment.
• Strong interpersonal skills able to follow standard processes and work autonomously while understanding when to escalate issues that require further review.
• Operating knowledge of Microsoft office software and workingproficiencywithhand-heldcomputer (i.e. Smartphone iPad) isrequired.
• Knowledge of mechanical and electrical systems is preferred.
• Salesforceexperience a plus
• Forklift certification aplus butnotrequired(wellcertify you!)
• This position is highly physical and requires regular use of hands fingers walking stooping and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40 lbs.
• Exceptional customer service skills including proper phone etiquette and skills.

Ingersoll Rand Inc. (NYSE:IR) driven by an entrepreneurial spirit and ownership mindset is dedicated to helping make life better for our employees customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40 respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise productivity and efficiency. For more information visit .