Service Configuration Management Analyst

CACI is seeking an experienced and highly motivated SIAM (Service Integration and Management) Configuration Management Analyst to support the planning design and implementation of configuration management plans and standards. Candidate should have 3 or more years of service process experience in an ITSM environment.

Job Responsibilities:
Supports the planning design and implementation of configuration management plans and standards
Assist with the management and maintenance of the CMDB
Assist in periodic verification and audit of CIs
Assist asset management in defining a common naming convention and tagging standard for both assets and CIs
Ensure mapping of services (logical service model) from the level of business services
Ensure timely update of CI information
Ensure CI relationship mapping is accurate and evaluated often
Provide input for technology requirements relating to or impacting configuration management
Utilize Service Now dashboards tools and techniques to report the status of the CMDB and CIs as needed
Support measurement and reporting for weekly and monthly meetings
Assist with research evaluation and assessment leading to development of recommendations for process improvements optimization and/or development efforts for IT processes (CSI)
Supports evaluations and quality assessments for proper implementation of processes to meet quality standards
Supports and participates in TEMs and other requirements gathering work sessions
Perform as a self-starter who manages end-to-end efforts working independently as well as within a team environment
Deliver high-quality work and can adapt to new challenges either on their own or as part of a team

Youll Bring These Qualifications:
Must hold active TS/SCI with Poly Required
Degree or equivalent experience and minimum 3 years of related work experience
Proficiency and understanding in ITIL framework concepts and practices
Working knowledge of the Service Management workflows and ITSM processes
Relevant experience as an ITSM Configuration Management Analyst in programs of similar scope type and complexity
Good written and communication skills with the ability to clearly document and explain business processes

These Qualifications Would be Nice to Have:
ITIL certifications
Familiarity with Tableau
Service Now certifications

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: