Service Concierge, Millbrae (2nd shift)

TheService Conciergeposition directlyinterfaces withservice center clients as an integral part of the customer experience. This positionis responsible forvaried duties in the service center such as greeting clients answering phones directing client inquiries and scheduling is an excellent opportunity to gain experience learn and develop your career within the automotive industry.

Schedule for this role is: Tuesday through Friday. 10am-7pm Saturday 9-4.

The Role:

• Provides a world-class customer experience to all Lucid clients both internal and external
• Coordinate and schedule client appointmentsdeterminedby service center capacity turnaround time and priority levels
• Manage openservice tasks and due bills ensuringtimelyfollow-up and resolution Proactivelycontact customers to verify their concerns schedule appointments and meticulously log all activities in the system tomaintainaccuraterecords
• Manage andfacilitateloaner agreements coordinating rental vehicle requests for customers as needed including arranging Lyft rides for customer convenience
• Generate Work Order Pre-writes in the system capturing customerconcernsand obtaining the necessary signatures for pre-authorization. It is essential to check for any open campaigns or recalls that may need to be addressed
• Assist Service Advisors during vehicle check-in by conducting thorough walkthroughs completing intake forms taking photographs and reporting any damages found
• Consistent with customer communicationregardingfollow up calls responsiveness and availability
• Willing to be trained on basic understanding of componentstechnologiesand terminologies of Lucid vehicles
• Manages a monthly budget and oversees the ordering of supplies and refreshments.
• Responsible for reporting andsubmittingservice requests for facility repairs and maintenance through Service Channel.
• Perform valet duties as needed
• Other duties as assigned

Qualifications:

• 18 years of age or older
• Demonstrated excellence in customer service
• A capacity for problem solving and the ability effectively handle multiple priorities withhigh levelof organization in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Full-time including weekends or extended hours during busy periods
• Willingness to complete Lucid provided CPR training post hire
• Valid drivers license with no suspensions within the past year. Drivers under 21 must havemaintaineda Drivers License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications:

• Experience in luxury retail
• Experience in automotive
• Knowledge of HV systems LV systems and EV powertrains
• Start-up experience and related fast-paced environments

Base Pay Range (hourly)

$19 - $26 USD

Compensation & Benefits: Lucid offers a comprehensive and competitivebenefits packageincluding medical dental and vision insurance; life and disability coverage; paid time off; paid holidays; and a401(k) retirementplan. Eligible employees may alsoparticipatein Lucids equity program and/or a discretionary annual cash incentive program. Incentive and equity awards if applicable aredeterminedbased on individual performance role scope market considerations and overall company resultsin accordance withthe terms of the applicable plans.

Equal Opportunity: At Lucid we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race color national or ethnic origin age religion disability sexual orientation gender gender identity or expression marital status or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility:Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process please contact us atTA-Operations <@> . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy:Bysubmittingyour application you understand and agree that your personal data will be processedin accordance withourCandidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.