Service Center Manager, US

The Service Center Manager US will lead and optimize the operational efficiency and customer satisfaction of FLSmidths service centers across the United States ensuring high-quality support for our mining and cement industry clients.

Job Responsibilities:**

* Manage the overall operations of multiple service centers within the US including staffing budgeting performance and strategic planning.
* Develop and implement operational policies and procedures to enhance efficiency safety and customer service standards.
* Oversee the scheduling dispatching and execution of field service activities preventive maintenance and emergency repairs.
* Recruit train mentor and evaluate service center personnel fostering a high-performance and customer-centric culture.
* Ensure compliance with all FLSmidth safety regulations environmental standards and quality control procedures.
* Monitor key performance indicators (KPIs) for service delivery customer satisfaction and financial performance implementing corrective actions as needed.
* Collaborate with sales engineering and parts departments to provide integrated solutions and maximize customer value.
* Manage customer relationships including handling escalated inquiries resolving complaints and identifying opportunities for service expansion.
* Prepare and present regular reports on service center performance financial results and market trends to senior management.
* Identify and implement continuous improvement initiatives to optimize service delivery processes and technology utilization.

Job Qualifications:**

* Bachelors degree in Engineering Business Administration or a related field.
* Minimum of 7 years of progressive experience in service operations management preferably within the heavy industrial mining or cement sectors.
* Proven track record of managing multi-site operations and leading diverse teams.
* Strong understanding of field service management software and enterprise resource planning (ERP) systems.
* Excellent leadership communication and interpersonal skills.
* Demonstrated ability to manage budgets analyze financial data and drive profitability.
* Solid knowledge of safety regulations and best practices in industrial environments.
* Strong customer focus with a commitment to delivering exceptional service.
* Ability to travel frequently within the US to various service centers and customer sites.

We offer all employees access to a dedicated recognition platform empowering you to celebrate achievements share appreciation and stay connected globally.