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Service Center Director

Brown Equipment

Job Location:

Indianapolis, IN - USA

Monthly Salary: Not provided by the employer

Posted: 27 July 2026 (30+ days ago)

Application Deadline: 24 October 2026

Vacancies: 1 Vacancy

Job Summary

Regional Operations Manager
Internal Title: Service Center Director
Locations: Indianapolis IN and Lexington KY

Lead Operations. Develop Teams. Drive Results.
Brown Equipment Company is seeking an experienced Regional Operations Manager (Service Center Director) to provide leadership for our Indianapolis and Lexington Service Centers. This is a hands-on leadership opportunity for someone with a proven track record of developing people improving processes driving financial performance and delivering an exceptional customer experience. The Regional Operations Manager will oversee Parts and Service operations at both locations while collaborating with leaders at every level of the organizationincluding executive leadership divisional leaders and Salesto support continued growth operational excellence and exemplary customer service.

Location and Travel Requirements
This position is based in Indianapolis Indiana and requires a daily on-site presence. The Regional Operations Manager will divide their time approximately 50/50 between the Indianapolis and Lexington Service Centers making residence in the Indianapolis area essential.

This is not a remote or hybrid position. Regular travel between Indianapolis and Lexington is required.

Why Youll Love Working Here
At Brown Equipment Company we believe our leaders deserve the tools support and opportunities to succeed. When you join our team youll enjoy:

Competitive salary
Annual performance bonus opportunity
Company vehicle and fuel card
Company-paid business travel expenses including a company credit card
Comprehensive medical dental and vision insurance offerings
Company-paid life insurance
401(k) with company match
Paid Time Off (PTO) and paid holidays
Ongoing leadership development and professional growth opportunities
The opportunity to lead two successful service center operations and make a meaningful impact on the business

What Youll Do

As our Regional Operations Manager you will:

Provide leadership and direction for the Parts and Service teams at both locations
Oversee daily operations while promoting safety productivity customer service and profitability
Develop and implement strategies to improve service center performance
Monitor operational results budgets P&L statements and key performance indicators
Identify opportunities to improve processes control costs and increase efficiency
Build a culture of accountability teamwork trust and continuous improvement
Coach and develop employees while supporting strong team performance and engagement
Partner with Sales leadership Division Managers and Equipment Consultants to align service capabilities with customer needs
Address operational and service-related customer concerns in a timely and professional manner
Ensure compliance with company policies and applicable safety and regulatory requirements
The position is responsible for operational performance financial results customer satisfaction and leadership of the Parts and Service functions.

What Were Looking For
We are looking for a proven leader who brings:

Four or more years of experience in operations management service center leadership branch management or a similar role
Experience leading multiple departments or locations
Strong financial and business acumen including experience reviewing P&L statements budgets and operational reports
Proven ability to coach develop and lead employees
Strong planning organizational and problem-solving skills
Excellent communication and relationship-building abilities
The ability to balance strategic planning with hands-on operational leadership
A customer-focused mindset and commitment to operational excellence
Proficiency with Microsoft Office and ERP systems
A bachelors degree in business operations management or a related field is preferred.
Experience within heavy equipment construction equipment commercial truck agricultural equipment industrial service or another service-focused environment is also preferred.

Additional Requirements

Must reside in the Indianapolis area
Must be available for a daily on-site presence
Must be able to travel regularly between Indianapolis and Lexington
Valid drivers license with an acceptable driving record required

Why Brown Equipment Company
At Brown Equipment Company you will have the opportunity to make a meaningful impact across two important service center locations. You will work alongside a collaborative leadership team develop talented employees and help shape the continued growth and success of our service operations.

Required Experience:

Director

Apply Now