Service Center Coordinator

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

Responsibilities:

Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
Prompt response to a high volume of phone calls emails and visitors; assists with work tickets meeting support inquiries package pick-ups and deliveries
Manage multiple Outlook mailboxes and various requests; coordinates all service calls and work orders required by the client
Assists with hospitality and conference room sets where necessary
Demonstrate flexibility in satisfying customer demands in a high volume fast paced environment
Maintain all logs and reporting documentation
Adhere to business procedure guidelines and safety processes
Participate in cross training
Completes other tasks/duties as assigned by the Site Lead or Account Manager

Qualifications:

HS Diploma or equivalency required; higher education preferred
Minimum 1-2 years experience in customer service or customer facing professional environment
Proficient in Word Excel Outlook MS Teams
MUST possess exceptional organizational skills with the ability to prioritize tasks and multi-task efficiently
Must be adaptable to a dynamic environment while possessing strong interpersonal skills
Excellent written oral and verbal customer service skills
Able to learn new skills quickly
Flexible and able to juggle multiple and at times conflicting priorities
Strong initiative required; ability to work independently with minimal direct supervision
Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
Maintains confidentiality while working with highly sensitive materials
Punctual dependable and dedicated to achieving operational excellence
Maintain a consistently professional approach with a willingness to take ownership and responsibility
Able to walk bend kneel stand and/or sit for extended periods of time
Able to lift or move 50lbs or greater at times

WATCH Where Service Matters:

Required Experience:

IC