Service BDC Coordinator

• Confirm service reservations perform follow-up and survey calls.
• Perform calls send text messages and emails on overdue service visits recalls campaigns Special Order Parts; and any additional tasks requested by management.
• Master and follow all training materials including service call guides and Strategic Responses (word tracks) in order to accurately answer all guests questions.
• Keep current with service specials all direct mail pieces and recall notices from the manufacturer.
• Search for answer(s) to guests questions prior to transferring calls to a Service Advisor or Manager.

• Must possess outstanding communication skills a cheerful and enthusiastic disposition and the ability to speak addition the Service Coordinator must display great work ethics project a can do attitude in the face of change enjoy conducting outbound telephone calls with enthusiasm and support the goals and vision of the team.
• Demonstrate proficient operational software techniques.
• Have the aptitude & desire to develop a solid understanding of product information related to all brands vehicles and all maintenance/repair services provided by the service department(s) included with this group.
• Willingness to develop an understanding and adhering to Client Care Center Policies and Procedures.
• The ability to work flexible hours. The candidate must be available to work on Saturday and Sunday.
• Being punctual to work and when returning from lunch and break with a full adherence to set schedule.

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• ...and much more!

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability genetics or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact for assistance.

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