Service Architecture Engineer

Imagine what you could do here. At Apple new ideas have a way of becoming extraordinary products services and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could ACE team within AppleCare Engineering ensures every Apple product meets the highest standards of repairability from concept through end of life. We work at the intersection of product design regulatory compliance and manufacturing shaping how millions of devices will be serviced worldwide. Were seeking a Service Architecture Engineer to evaluate hardware designs for serviceability and drive technical improvements that reduce repair time and complexity.

In this role you will conduct repairability assessments at key product milestones partner with design teams to improve serviceability and develop repair procedures that enable efficient high-quality service. Youll work across iPhone iPad Mac Watch and Vision product lines seeing products before they launch and influencing decisions that affect how theyre repaired for years to ideal candidate has a demonstrated track record of running multiple simultaneous projects communicating results to peers leadership and 3rd parties. The person filling this position will be a hands-on focused and self-motivated engineer with excellent technical and organizational skills and a strong desire to succeed in a challenging environment.

Develop implement and document serviceability standards for Apple productsnDrive Design and Regulatory standards and relations that impact the businessnConduct repairability assessments at POR EVT DVT and PVT milestones to identify service risks and recommend design improvementsnPerform teardown and disassembly analysis to evaluate repair accessibility and identify cycle time bottlenecksnDevelop and validate repair procedures and SOPs for software-involved service processesnEvaluate adhesive systems fasteners and fixture designs to improve repair quality and efficiencynWork with cross-functional teams to evaluate inform decisions explore risks and explore mitigation options prior to design commitmentnSupport regulatory compliance by documenting repair procedures and verifying disassembly requirementsnPartner with product design manufacturing and factory teams to ensure service considerations are incorporated early in developmentnDesign new processes in line with hardware graphics requirements operating management as needed

5 years of experience in hardware service engineering mechanical engineering or manufacturing engineeringnHands-on experience with product disassembly repair procedures or DFM/DFA analysisnStrong analytical skills with experience using data to identify problems and measure improvementsnAbility to read and interpret technical drawings and CAD modelsnExcellent communication skills with ability to influence cross-functional partnersnImpeccable attention to detailsnBS in Mechanical Engineering or similar

Proven ability to work both independently and collaboratively with myriad partnersnHighly effective communicator strong in both spoken and written skills; sharp interpersonal skills with understanding of how to reach varied audiences in a climate of debatenExperience with consumer electronics repair or service operationsnFamiliarity with adhesive technologies fastener systems and modular design principlesnExperience with CAD tools (NX SolidWorks or similar)nKnowledge of regulatory requirements including EU Ecodesign right-to-repair legislation or environmental compliance standardsnExecutive presence comfortable presenting to senior leadership with hunger for collaboration and courage towards problem-solvingnCalm under fire high complexity fast-paced environmentsnAbility to travel up to 10% of the time; our positions require periodic travel to address and anticipate global needs