Service Advisor

Service Advisor- Full Time

The ideal candidate is customer-focused with the ability to assess vehicle needs accurately and the expertise to coordinate technician workflow while ensuring a seamless and positive service experience.

Benefits

• Average annual compensation of $60000 - $80000
• Health insurance- Company contributes a portion to cost
• Dental Vision Assurity and LifeLock insurance options available
• Paid Life Insurance
• 401(k) with company matching
• Paid Time Off
• Family owned and operated
• Positive work environment

Responsibilities

• Uphold and understand manufacturer warranty guidelines policies and procedures
• Oversee the service lane to ensure prompt courteous and efficient service for all customers
• Greet customers promptly and courteously upon arrival
• Gather comprehensive customer and vehicle information and accurately document vehicle symptoms as described by the customer
• Assess and recommend maintenance based on vehicle age mileage and service history
• Provide detailed and accurate estimates for parts and labor costs
• Ensure final invoices align with completed work and explain all warranty services and charges to customers
• Establish clear follow-up timelines with customers
• Provide concierge support for all customer inquiries in person and via phone to ensure thorough and professional handling of all concerns
• Efficiently allocate work among technicians to optimize daily productivity
• Ensure technician time is consistently utilized
• Send digital multi-point inspections for customers to review in addition to printing physical copies
• Collect payments from responsible parties for all repairs
• Facilitate a positive customer experience by completing additional tasks as needed

Qualifications

• Strong organizational and time management skills
• Friendly customer-oriented demeanor with exceptional communication skills
• Proven leadership abilities with experience in managing and coordinating team activities
• Professional appearance maintaining a well-groomed and polished image
• Must have a clean driving record and hold a valid drivers license
• Must be willing and able to submit to a Background Check and Drug Screen