Service Advisor

We are looking for a customer-focused and organized professional to join our team and help deliver an exceptional service this role you will serve as a key connection point between customers and the service department ensuring clear communication accurate repair order processing and a smooth visit from start to finish.

• Welcome customers and listen carefully to their vehicle concerns and service needs.
• Write accurate repair orders and document requested services symptoms and vehicle history.
• Communicate effectively with technicians to relay customer concerns and support proper diagnosis.
• Provide customers with clear updates on repair status estimated completion times and recommended services.
• Present maintenance and repair recommendations in a professional and helpful manner.
• Review invoices explain completed work and ensure customers understand the services performed.
• Coordinate service appointments and support efficient workflow within the service department.
• Handle questions concerns and follow-up communication with professionalism and care.
• Maintain accurate records and support warranty recall and maintenance processes as needed.
• Work closely with the service team to promote customer satisfaction and operational efficiency.

• Strong customer service and communication skills.
• Ability to explain automotive service recommendations clearly and confidently.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Basic understanding of automotive maintenance and repair processes preferred.
• Comfort working with service software scheduling tools and basic computer applications.
• Professional demeanor and a team-oriented approach.
• Ability to manage customer expectations while maintaining a positive experience.

• Previous experience in automotive service dealership or repair shop environments.
• Experience in a customer-facing role with responsibility for appointments estimates or sales support.
• Knowledge of vehicle systems maintenance intervals and common repair procedures.

• A collaborative work environment focused on quality service and customer satisfaction.
• Opportunities to grow your knowledge of the automotive industry.
• Training and support to help you succeed in the role.
• Competitive compensation and benefits based on experience and location.

If you are detail-oriented enjoy helping people and thrive in a fast-paced automotive environment we encourage you to apply.